Sr. UI/UX Designer

Diversified Services Network, Inc. (DSN) is seeking a full-time Sr. UI/UX Designer to join our team HYBRID in Peoria, IL/Chicago, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:                 

• Deliver end to end, holistic customer experiences across dealers, customers, and internal users.
• Partner with architects and product leaders to align UX strategy with platform and product roadmaps.
• Drive cohesive, unified experiences across applications to improve adoption, efficiency, and customer satisfaction.
• Collaborate across disciplines to solve complex, non-obvious problems with pragmatic, executable design solutions
• Product Managers, Product Owners, and Global Product Owners (GPOs)
• UX/UI Designers, Researchers, and Design System teams
• Engineering, Platform, and Data teams
• Dealers, end customers, and external partners
• Marketing, Product Support, and Leadership stakeholders
• Product & Experience Design
• Lead UX/UI design for complex Foresight workflows, including fleet monitoring, condition insights, onboarding, recommendations, and reporting.
• Translate business goals, customer needs, and technical constraints into clear, user-centered design solutions.
• Create high fidelity UI designs, interaction models, and prototypes using established design standards and best practices.
• Partner with Product Managers, Business Analysts, and Engineering to shape requirements early and continuously throughout delivery.
• Participate in and lead design reviews, driving alignment, consensus, and approval across cross functional stakeholders.
• Design System & Consistency
• Actively contribute to the enterprise design system, ensuring Foresight experiences are consistent, accessible, and scalable.
• Apply design system components appropriately while identifying gaps and collaborating with system owners to evolve patterns and standards.
• Advocate for consistency across applications while balancing product specific needs and constraints.
• Discovery, Research & Validation
• Participate in discovery and research activities, including voice of customer, dealer feedback, analytics, usability testing, and workflow analysis.
• Support creation of personas, journey maps, service blueprints, and experience models that inform design decisions.
• Validate designs through usability testing and iterate based on qualitative and quantitative insights.
• Delivery & Collaboration
• Work closely with Engineering to ensure designs are feasible, clearly documented, and efficiently implemented.
• Support design to development handoff with well structured Figma files, specifications, and interaction guidance.
• Execute and support business acceptance testing to ensure experiences meet both user and business needs.
• Navigate ambiguity and complexity across multiple teams, organizations, and stakeholders with strong communication and decision making skills.
• UX Advocacy & Practice Improvement
• Act as a UX advocate, promoting user centered design principles across the Foresight product ecosystem.
• Contribute to continuous improvement of UX processes, workflows, metrics, and documentation.
• Stay current on industry trends, emerging tools, and best practices in enterprise and B2B experience design.

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s and/or Master’s degree with 8+ years experience in this capacity.

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com