Scroll down for a testimonial of an associate working in Support Services.

Job Profile Summary:

Provide a positive image of the hospital and medical centers and other hospital owned or managed facilities through maintaining and continually improving a clean, orderly, immaculate and safe work environment. Supports and serves the needs of all our customers: patients, associates, visitors, physicians, volunteers, contractors, vendors, and public, by performing non-clinical tasks in a professional and hospitable manner.

Job Description:

Essential Responsibilities: 

 Laundry/Pack Room Responsibilities:

Clean linen processing:

a. Sort, dry, iron, fold, pack, store and distribute clean linens to designated receiving areas according to applicable policies, procedures and standards.

Note: See Laundry Policy/Procedures and Standards

b. Keep linen room/work area in clean and orderly condition.

c. Conduct linen inventories.

d. Maintain daily linen par levels by area by cart.

e. Fill linen orders for satellite campuses.

f. Document/report daily linen usage and orders filled via linen tracking system.

g. Monitor and maintain Quality Assurance tools/systems.

Pack room:

a. Inspect all surgical linens for holes, tears, and lint.

b. Maintain linen life tracking grids.

c. Mend or stamp linen as required.

d. Perform liquid barrier test as required or as needed.

e. Pack components as instructed per case specifications.

f. Monitor and maintain Quality Assurance tools/systems.

3. Combined Housekeeping/Laundry Responsibilities:

a. Maintain assigned equipment for cleanliness and report repairs needed immediately.

b. Know and demonstrate the correct use of chemicals, supplies and tools assigned.

4. Minimum Performance Standards: Fulfill Hendricks Regional Health Minimum Performance Standards, i.e. attendance, orientation/training, departmental meetings, uniform, etc.

5. Support Services Department Standards: Use department standards as guides to learning, performing, and evaluating work. Department standards are vital to both individual and departmental performance appraisal.

6. Guest Relations: Demonstrate courtesy, compassion and respect in interactions with all customers through good hospitality skills and behavior.

7. Legal/Regulatory Compliance: Protect the welfare of patients and staff and support legal/regulatory compliance by properly reporting any evidence of abuse, neglect, or harassment, or any other questionable activities.

8. Confidentiality/Privacy: Protects the right to privacy for all patients and/or Hospital associates.

9. Teamwork: Support the goals, objectives, and standards of the Support Services team by maintaining an attitude of cooperation, collaboration, and constructive communication.

a. Demonstrate awareness of unassigned and uncompleted tasks/responsibilities and take initiative to complete them.

b. Offer assistance to peer associates to complete tasks/responsibilities in a thorough and timely fashion.

c. Encourage/assist others whenever possible to improve job knowledge and skills.

d. Find and support ways for the Support Services team to better utilize resources to deliver the best possible services.

10. Communication: Interact with others (both verbally and non-verbally) in a respectful, dignified, professional manner.

a. Keep supervisor and peer associates aware of needs as they arise.

b. Encourage others to participate in developing solutions to meet needs.

c. Eliminate uncertainty by seeking answers to questions from reliable sources.

d. Does not participate, directly or indirectly, in the spreading of rumors, which can be considered malicious or harmful to another’s integrity or character.

11. Observe and report the need to repair furniture, buildings and fixtures. 　

12. In case of fire or other internal disaster or community disaster, perform duties as assigned.

13. Report safety concerns, unsafe incidents, and associate injuries immediately to supervisor and completes the electronic "Event Notification".

14. Know and apply Material Safety Data and Hazardous Communications.

15. Know and apply Infection Control Policy/Procedures.

16. Know and apply Emergency Preparedness/Safety Policy/Procedures.

17. Know and apply Support Services Policy/Procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Education and Experience Required: 

1. Eighth grade education required.

2. High school graduate or G.E.D. preferred.

3. Previous related experience preferred.

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

25.5