(St. Charles) Receptionist

Position Summary

Under general supervision, operate a telephone console to service incoming calls, provide general information to callers and facilitate a smooth flow to the warehouse for customer order picking.

Essential Duties/Responsibilities

The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:

Operate multi-line switchboard equipment in order to transfer and answer incoming calls

Answer and direct phone calls in a polite and friendly manner

Determine intent of caller and make appropriate connection

Sort and distribute incoming mail

Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them

Train new receptionist in performance job duties

Scan and assign customer orders

Process and assign Will Call orders

Manifest truck deliveries

Perform order lookups

Process and assign cut and shearing orders

Utilize order dashboard to assign orders to a scan gun

Other duties may be assigned to meet business needs

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma preferred

2 years of clerical, administrative or customer service experience

Experience in fishing/boating industry preferred but not required

Strong phone customer service skills

Proactive customer service, excellent communication and follow up, detail oriented, motivated, self-starter with a high work ethic along with good analytical problem solving skills

Proficiency in Microsoft Excel, Word and Outlook and experienced working with computers and the ability to learn, navigate and use designated software programs as required to perform job functions

Must be able to work independently in a fast paced environment and have the ability to interact professionally and positively with others within the department and organization

Must be able to lift up to 50lbs, bend, kneel, lifting heavy boxes and putting them into storage

Other duties may be assigned to meet business needs

EMS Offers:

M-F Schedules

Closed 7 Major Holidays

13 PTO Days and 1 Floating Holiday

$1,000 Referral Bonus Program

Paid Weekly

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

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