Staff Applications Engineer

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Job Description:

Broadcom’s Core Switching Group (CSG) is the industry leader in cutting-edge networking ASICs such as the Tomahawk, Trident, and Jericho families of switching and routing chips, and Thor Ultra, the industry’s first 800G AI Ethernet Network Interface Card (NIC), capable of interconnecting hundreds of thousands of XPUs to drive trillion-parameter AI workloads.

Key Responsibilities

We are looking for a forward-thinking Applications Engineer to join a specialized team dedicated to the future of technical support. Our mission is clear: leverage existing and emerging AI capabilities to materially increase the velocity, scalability, and productivity of our global support organization.

• Facilitate the use of modern AI code-assist tools to augment the customer support workflow, for example, using these tools to debug complex customer issues involving our Switch Development Kit (SDK). 

• Enhance our customer support tools and processes with a focus on both customer-facing and internal capabilities such as customer self-service and agent assist tools.

• Perform LLM testing, search optimization, and prompt engineering.

• Lead meetings with other AEs to solicit feedback and facilitate sharing of enhanced support workflows and AI-enhanced use cases.

What You Bring

BS in Computer Science or Engineering with 8+ years of experience or MS with 6+ years of experience, and experience or skills in the following areas:

• Strong proficiency in modern programming languages (for example, C, Python, or Javascript).

• Hands-on experience working with LLM APIs, prompt engineering, and an understanding of RAG architectures. Experience with Vertex AI, Dialogflow CX, and BigQuery analytics management is beneficial.

• Ability to analyze a complex manual process and design an AI-enhanced workflow to improve it.

• A natural curiosity to dig into code and specifications to find answers independently.

• Ability to champion significant projects, programs and business initiatives.

• Experience with networking protocols and high-end networking chips is desirable.

Additional Job Description:

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

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