Staff Development Director

Position Summary

The Staff Development Director is responsible for designing, implementing, and overseeing training and professional development programs that strengthen agency capabilities, ensure regulatory compliance, and improve employee performance. This role aligns staff development initiatives with agency goals, supports leadership development, and fosters a culture of continuous learning.

Key Responsibilities

Training & Development Program Management

- Develop, implement, and evaluate comprehensive staff training and development programs across the agency.

- Conduct needs assessments to identify skill gaps, compliance training requirements, and development opportunities.

- Oversee role-specific training for new hires.

- Design and facilitate workshops, seminars, and continuing education sessions relevant to insurance operations and soft skills. 

- Work closely with sales and operations to align training with departmental needs.

Regulatory & Compliance Oversight

- Ensure staff development practices comply with insurance-industry requirements, risk-management standards, state licensing mandates, and continuing education rules.

- Maintain accurate records of all training, certifications, and required staff credentials.

- Educate staff on applicable regulations and compliance standards.

Leadership & Performance Development

- Collaborate with leadership and HR to align training initiatives with strategic goals.

- Develop leadership development tracks to support succession planning.

Quality Assurance & Continuous Improvement

- Monitor training program effectiveness using metrics and feedback.

- Maintain updated training materials reflecting best practices and regulatory changes.

Required Qualifications

• Bachelor’s degree required in HR, Education, Organizational Development, or related field.

• Insurance-related credentials (e.g., CPCU, ARM, CLU) preferred.

• 5+ years in training, staff development, HR, or insurance operations.

• Strong instructional design, facilitation, communication, and leadership skills.

Preferred Attributes

- Forward-thinking and skilled with eLearning technologies.

- Ability to cultivate a culture of continuous learning.

- Strong collaboration skills across functional teams.