Staff Experience Designer, Consumer Servicing

Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise Lead some projects or programs within the product function and may coordinate activities of others Design process, product, and service improvements based on understanding of business needs and industry trends Determine methods and procedures on new assignments that may impact activities of others Analyze business trends to inform user experience strategies and initiatives. Collaborate with stakeholders to ensure user needs are prioritized in design processes. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.