Staff Experience Designer, Identity

Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise Lead some projects or programs within the product function and may coordinate activities of others Design process, product, and service improvements based on understanding of business needs and industry trends Determine methods and procedures on new assignments that may impact activities of others Analyze business trends to inform user experience strategies and initiatives. Collaborate with stakeholders to ensure user needs are prioritized in design processes. Partner with product, engineering, and research to define requirements that balance user needs, security, and compliance Contribute to strategy and execution for initiatives like passwordless authentication, biometrics, and adaptive security Define scalable patterns and components that support consistent, high-quality identity flows across platforms Explore, prototype, and present concepts that advance usability, trust, and future-facing identity experiences 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Proven experience creating cross-platform, system-level design solutions within complex, security-focused domains Strong interaction design skills with the ability to simplify multi-step identity and authentication flows Ability to translate technical and regulatory constraints into clear, user-centered design decisions Portfolio demonstrating excellence in both product delivery and conceptual exploration of emerging technologies Strong communication and storytelling skills to influence partners and align teams around design direction