Staff Fraud and Disputes Analyst

The role:

We are seeking a talented and self-motivated Staff Analyst to support Fraud and Dispute Operation teams. You will partner with other Operation teams, Businesses, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain. This role acts as the primary liaison between our Engineering, Product, and Design teams and Fraud and Dispute Operations teams. The Staff Analyst will be responsible for managing the new systems and tools for Fraud & Dispute Operations, ensuring all system updates and new tools are strategically optimized for operational efficiency, regulatory compliance, and timely deployment.

What you’ll do:

• Subject matter expert on all fraud and disputes systems, process, tools, and key contact across business units. Be the SME and consult with cross functional partners on risks and needed capabilities when new products, processes, or automation is introduced.


• Coordinate and execute  enhancements and process changes at a systemic level to ensure regulatory compliance is adhered to


• Oversee the framework of new product launches ensuring that all Fraud CoE risks are addressed,meets regulatory standards, and industry best practices.


• Serve as a liaison between the business and Fraud and Dispute Operations on systems, tools and new products


• Optimize tools and systems to improve SLAs, Average Handle Times, and fraud losses


• Provide key results to stakeholders across business lines including senior leadership 


• Collaborate with business units across the Fraud CoE to assess and refine fraud prevention measures to ensure effectiveness and highlight areas for improvement


• Ensure strict compliance with departmental standards and established processes


• Contribute to a culture of accountability, collaboration, agility, innovation, and excellence

What you’ll need:

• 8+ years of experience in fraud analytics, risk management, or fraud program management


• Deep understanding of fraud and disputes regulatory requirements 


• Strong experience in leading projects, working cross-functionally, and influencing senior stakeholders


• Experience working with multiple cross-functional teams to deliver results


• Experience in banking and/or fintech industry


• Strong knowledge of fraud prevention and detection tools and techniques


• Excellent problem-solving skills and ability to translate complex data into clear business recommendations


• Six Sigma or equivalent certification a nice to have