Staffing Coordinator / Customer Care Manager in Bluffton

BrightStar Care is seeking a highly motivated self-started, multi-tasker committed to join us in our mission enhance the lives of our clients by helping them to achieve more.  This role is the core of our business with the responsibility of matching our caregivers with our clients to provide exceptional in-home care.  The right candidate must thrive in fast past environment with the ability to stay positive in stressful situations. You must be able to inspire, motivate and guide our caregiving team, and be a problem solver that can think outside the box to respond quickly to the changing needs and schedules of our clients.
 

SUMMARY
The Staffing / Scheduling Coordinator is responsible for scheduling clients and field staff in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

As a Care Coordinator / Scheduler your Responsibilities       

• Create and maintain client schedules with an emphasis on quality matches and consistent caregivers in the home.   


• Ensure schedule is completed in such a way to retain all clients, hours and caregivers and keep the schedule up to date at any given time.


• Communicate and educates field staff about specific client needs.


• Monitor, mediate, and log client and field staff activity and follow up on field staff assignment and client services.


• Enter and maintain accurate client and caregiver records in the software system.


• Assist staff with after hours and weekend call


• Field new client inquires over the phone in knowledgeable manner, enter the information into the software system and work with team to set up care meeting.


• Follow up and communicate caregiver and client issues to ensure problems are resolved.


• Recognize and capture opportunities to increase services hours in scenarios to enhance and or increase quality care.

Qualifications:

• BA/BS preferred with healthcare related office experience

• Must be patient and congenial on the phone. This position involves extensive phone use.


• Must be comfortable handling complex scheduling demands and managing multiple clients and caregivers.


• Superior customer services and strong communication skills


• Excellent phone voice – must be able to hear a smile.


• Self-motivated, capable of working autonomously with strong organization and problem-solving skills.


• Demonstrate solid judgement about client care


• Must have a sense of understanding and urgency for priorities


• Must be able to function under stress such as incoming calls, people waiting to see you, caregiver call offs, and changing client schedules


• Proficiency with computers (Microsoft Office Suite) and ability to adapt easily to software systems.

Preferred Experience:

Healthcare office / admin: 1 year

Customer service: 2 years