Staffing Manager

2024 Best of the East Bay - Best Home Health Services, Diablo Magazine

2023 Inc Magazine - Listed as one of the 5000 Fastest-Growing Private Companies

2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We are a home care agency with a new office location in Palo Alto and Santa Clara county.

The Staffing Manager will schedule, coordinate, and maintain the continuity of care for a specific group of clients by scheduling our Home Care Aides (Caregivers) and ensuring they have the applicable skills, experience, and training to work with assigned Clients.  

The Staffing Manager will schedule, coordinate, and maintain the continuity of care for a specific group of clients by scheduling our Home Care Aides (Caregivers) and ensuring they have the applicable skills, experience, and training to work with assigned Clients. 

What You’ll Be Doing:

• Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
• Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
• Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
• Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
• Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
• Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
• Proactively send informational correspondence to caregivers as needed.
• Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
• Work cross-departmentally
• Local travel up to 25% of the work week for field visits and community events.

What Hillendale Provides:

• Highly competitive salary with incentive comp
• Full-time opportunity with a growing company and innovative team
• Healthcare benefits
• 401(k) plan
• Paid time off
• Company holidays
• Fun, collaborative work environment

Experience, Skills, and Education:

• Associates Degree in general business or related field; Bachelor's Degree a plus
• 2+ years of experience working in the home care or health care industry 
• Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
• Excellent communication skills and ability to engage with our caregivers and clients
• Strong attention to detail and excellent time management skills
• Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)