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Staffing Manager (Home Care Services)

salary Salary :

$72,000 - 80,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Staffing Manager (Home Care Services)


  • 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
  • 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
  • 2025 - Top Home Care Agency, CommunityVotes Santa Rosa
  • 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE
  • 2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
  • 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Santa Rosa team! 

What You’ll Be Doing:

  • Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
  • Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
  • Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
  • Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
  • Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
  • Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
  • Proactively send informational correspondence to caregivers as needed.
  • Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
  • Work cross-departmentally
  • Local travel up to 25% of the work week for field visits and community events.
  • May assist with new hire orientations, in-person caregiver interviews, and document compliance as needed

What Hillendale Provides:

  • $72,000-$80,000 salary with incentive comp
  • Full-time opportunity with a growing company and innovative team
  • Healthcare benefits
  • 401(k) plan
  • Paid time off
  • Company holidays
  • Fun, collaborative work environment

Requirements

Experience, Skills, and Education:

  • Associates Degree in general business or related field; Bachelor's Degree a plus
  • 2+ years of experience working in the home care or health care industry 
  • Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
  • Excellent communication skills and ability to engage with our caregivers and clients
  • Strong attention to detail and excellent time management skills
  • Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)

Salary Description

$72,000-$80,000 Annual + Incentive Comp

Original job Staffing Manager (Home Care Services) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Walnut Creek, L.p.

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