Starbucks Lead Barista

The Starbucks Lead Barista is responsible for delivering exceptional guest service while preparing and serving Starbucks beverages and food items in a fast‑paced hotel environment. This role plays a key part in creating a welcoming and memorable experience for hotel guests by upholding Starbucks brand standards and expectations.

Responsibilities:

• Responsible for role modeling our customer service commitment


• Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction


• Actively seeks to recognize, include, appreciate, support and delight our guest


• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites


•  Connect guests with events and offers by staying informed about relevant information


• Accurately rings customer orders and follows proper cash handling procedures


• Maintain a calm demeanor during periods of high volume or unusual events


• Contributes to positive team environment


• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security


• Maintain a clean and organized workspace


•  Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards


•  Follow health, safety, and sanitation guidelines for all products and equipment


• Maintain regular and punctual attendance


• Assist with training


• Provide feedback to store manager on team performance during shift


• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance


•  Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.


• Execute store operations during scheduled shifts.


• Organize opening and closing duties as assigned.


• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team


• Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.


• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.


•  Utilizes operational tools to achieve operational excellence during the shift.

Job Qualifications and required skills

• Customer service experience in a hospitality or restaurant environment  - 1 year      

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 


• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays


• Meet store operating policies and standards


• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients


•  Ability to direct the work of others


•  Ability to learn quickly


•  Effective oral communication skills


•  Knowledge of the restaurant and hospitality environment


•  Strong interpersonal skills


•  Ability to work as part of a team


•  Ability to build relationships

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.