Starbucks Team Lead

Description

POSITION SUMMARY:

The Starbucks Store at OdySea Aquarium is looking for a Team Lead to support the Store Manager in the day-to-day operations, building a great team of baristas to bring the Starbucks experience to our guests. The Starbucks Team Lead will assist the store manager in executing store operations during scheduled shifts. The Team Lead will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality products, and maintaining a clean and comfortable store environment. 

MAJOR DUTIES AND RESPONSIBILITIES:

• Coach and guide team members to ensure they understand their role and its importance to the overall visitor experience.
• Responds immediately to customer complaints and concerns; use judgment to de-escalate an unhappy guest.
• Ability to operate a computer and keyboard.
• Utilizes operational tools to achieve operational success during a shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
• Organizes opening and closing duties as assigned.
• Communicates information to the Store manager to ensure the team has the resources to create the Starbucks experience and OdySea Aquarium’s high-quality visitor experience.
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
• Follows and represents all beverage routines to standard.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Performs other related duties as assigned. 

Requirements

REQUIRED EXPERIENCE:

• High School diploma or GED required.  
• 1-3 years experience in customer service, sales, admissions, or related.
• 1-3 years experience with cash handling, tracking, loss prevention, and accounting systems for generated revenue.
• Experience with point-of-sale systems.
• Must lead by example, have strong communication skills, and be able to work with the general public.
• Must be able to motivate and energize a diverse group of team members.
• Must be able to handle confidential information.
• Must be willing to work a minimum of 38-40 hours per week, including weekends and holidays.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Ability to push/pull up to fifty pounds. 
• Ability to stand for long periods, as well as walk.
• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
• Required to frequently talk and hear.
• No impairment of sight, smell, hearing, touch, balance, and agility of movement which might interfere with the ability to work.
• Specific vision requirements for this job include close vision, color vision, depth perception, and the ability to focus.
• Must be able to take directional cues directly or indirectly.
• Ability to work in an environment that may be loud at times.
• Ability to work in all weather conditions, including occasional extreme hot or cold, and wet and/or humid conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  
• Successful completion of pre-employment drug screening and background check.
• Allergies related to animals or plants, which might interfere with the ability to work, must be controlled by medications or protective equipment.

Must exemplify the core fundamentals of the Employee Promise, which states: 

• I am empowered to take ownership of any opportunity to exceed expectations. 
• I anticipate guest needs and pay attention to the details. 
• I treat all internal and external customers with respect. 
• I am on stage! (Smile) 
• I have an attitude of gratitude. 
• I get it right the first time.
• I display actions that are moral and ethical.
• I always provide alternative solutions. 
• I am committed to learning every aspect of our product and services. 
• I use the 10/5 rule, at 10 feet I acknowledge my guest’s presence with a smile, and at 5 feet. I greet them with a courteous word.                  
• I use name recognition at every opportunity 
• I take personal responsibility for our surroundings. 
• I am accountable for my tools and resources. 
• I value the contribution of every team member.

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds making us innovative and forward-thinking.