Starkey SoundGear Hearing Instrument Specialist (Mooresville, NC)

At Starkey Hearing Centers, we’re committed to delivering a best-in-class Patient Journey—meeting patients where they are and guiding them to hearing solutions that elevate their lifestyle and well-being. In this role, you’ll bring that same patient-first experience to both the clinic and the race track, with a primary focus on supporting SoundGear products and hearing-health needs tied to NASCAR-related events. You’ll administer hearing evaluations, recommend and fit appropriate Starkey technology including SoundGear hearing protection, provide counseling and follow-up care, and contribute to a successful, profitable office, while also representing the brand at select evenings & weekends to engage customers and ensure an exceptional experience wherever patients interact with Starkey & SoundGear.

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

Schedule: Schedule is subject to change based on events and business need. Typical schedule will be Tuesday, Wednesday, & Thursday (In Clinic). Occasional evening and weekends for events required. 

Hours: This will be a part-time (Varies from 24 - 30 hours per week), hourly paid position with the potential for full time employment. 

Our Culture

• An experienced team built around a culture of professional growth and knowledge-sharing


• We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices

• We serve with passion, purpose and excellence


• Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients

You Will

• Ensure Patient Journey Experience is top priority


• Administer hearing test procedures in accordance with Starkey clinical protocol and applicable state and federal laws


• Conduct sales of hearing aids and accessories according to Starkey sales protocol


• Collaborate with Regional Manager/Director to oversee financial management of office


• Oversee new and retention marketing efforts for office, in coordination with National Marketing staff

You Will Need

• State licensure – in good standing


• Knowledge of software systems including patient management software, NOAH and Inspire OS


• Ability to organize and execute a plan


• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required

We are Proud to Offer

• A competitive compensation package that rewards performance


• A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k with company contributions, company paid life insurance, hearing aid discounts, access to telemedicine services and more


• The chance to work with Starkey Hearing Technologies; The most innovative and ground-breaking hearing device manufacturer in the industry


• Marketing and administrative support on a local and corporate level


• Professional development, training, advancement opportunities

Pay Transparency:

The target rate for this position is between $30.00 / hr - $35.70 / hr.

Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.

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