STD Claims Analyst WBI

Symetra offers a thrilling chance to become part of our team as a STD Claims Analyst - WBI!\n\nAbout the role\n\nMake timely, accurate, and customer-focused decisions regarding Short-Term Disability, Statutory Disability Insurance, or Absence Management claims. Actively get in touch with clinical, vocational, employer, financial, and other internal and external sources for relevant information. Review this data against the applicable contracts and procedural documents. Analyze findings and involve peers and management as appropriate. Communicate effectively through both spoken and written methods. Employ the claim system with detailed and precise information. Keep performance meeting or exceeding departmental metrics. Remain agile and responsive.\n\nWhat you will do\n\n * Make timely, accurate, and customer-focused STD, SDI, and AM new and ongoing claim decisions. Contact relevant sources to gather clinical, vocational, employer, financial, and other information. Compare this data to contract terms, limitations, conditions, and applicable procedural documents. Render the claim decision as quickly as possible. Document claim systems accurately and comprehensively while maintaining high efficiency. Prepare and share clear written and verbal communications with various internal and external parties. Prepare, update, and use a claim management plan to achieve the most appropriate outcome. Remain fully compliant with regulatory requirements.\n * Demonstrate an above average level of proficiency in STD, SDI, and AM product and claim administration techniques. Remain fully aligned with operational standards. Meet or exceed claim team operational metrics.\n * Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the claimant\u0027s and employer\u0027s trust and confidence. Anticipate customer needs and take action.\n * Work as a team to support one another by being flexible and collaborating. Create a positive work environment and maintain professionalism and integrity. Actively foster high morale and show dedication to excellence.\n\n\n\nWhy Work at Symetra\n\nHere\u0027s what some of our employees share about why they choose to work at Symetra:\n\n\"What I was searching for was a company that genuinely valued my voice--and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they\u0027re going through life\u0027s toughest moments. Being able to offer support and hear their relief and gratitude when we help--it\u0027s deeply meaningful. That\u0027s what makes me proud to be part of the Symetra team.\" \\- Lilly H., Claims Team Lead\n\nWhat we offer you\n\nBenefits and Perks\n\nWe don\u0027t take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.\n\n * Flexible full-time or hybrid telecommuting arrangements.\n * Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.\n * Paid time away including vacation and sick time, flex days and ten paid holidays.\n * Give back to your community and double your impact through our company matching.\n * Want more details? Check out our Symetra Benefits Overview.\n\n\n\nCompensation\n\nHourly Range: $22.38 - $37.32 plus eligibility for annual bonus program.\n\nWho You Are\n\n * High school diploma or equivalent work experience, college degree a plus.\n * 2-5 years of cumulative, relevant experience\n * Knowledge of disability claims\n * Bi-lingual is a plus\n\n\n\nPlease review Symetra\u0027s Remote Network Minimum Requirements\n\nAs a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees\u0027 internet connection:\n\n * Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC\u0027s definition of \"broadband.\"\n * Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.\n * Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.\n\n\n\nWhen applying to jobs at Symetra, you will be asked to test your internet speed. You must confirm that your internet connection meets or exceeds Symetra\u0027s standard as outlined above.\n\nIdentity Verification\n\nSymetra is committed to fair and secure hiring practices. After the initial phone screen, candidates must be on video for all interviews. Symetra will verify at key points that candidates are not seeking employment fraudulently, such as using a false identity.\n\nFailure to align with verification procedures may result in\n\n * Disqualification from the recruitment process.\n * Withdrawal of a job offer.\n * Termination of employment and other criminal and/or civil remedies, if fraud is discovered.\n\n\n\nWe empower inclusion \nAt Symetra, we aspire to be the most inclusive insurance company in the country. We\u0027re building a place where every employee feels valued, respected, and has opportunities to contribute.\n\nInclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.\n\n \n\nCreating a world where more people have access to financial freedom \nSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we\u0027re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they\u0027re buying, and we design products--and operate our company--to stand the test of time. We\u0027re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.\n\nFor more information about our careers visit: https://symetra.eightfold.ai/careers\n\n \n\nWork Authorization \nEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.\n