STEM Event Coordinator

The STEM Event Coordinator serves as the post-sale point of contact for iFLY STEM and education event customers. This role ensures seamless execution of educational events by managing logistics, communicating with local operations teams, supporting payment collection, and delivering high-quality customer service. The Coordinator plays a critical role in supporting the sales team by managing the administrative and executional customer care tasks.

About Us: 
We are the doers and dreamers who make it possible for people to fly. We have the luxury of calling a wind tunnel our “office.” Headquartered in Austin, TX, with 49 locations in the US and internationally, iFLY is the world's largest wind tunnel company, having flown over 9 million people.

What You'll Do:

•  Act as the primary contact for STEM and education group clients after booking confirmation.


•  Review purchased packages, event timelines, waiver processes, and expectations with each customer.


•  Coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning.


•  Liaise with local operations teams to align on event requirements, timing, and execution.


•  Monitor and update reservations using the point-of-sale system to ensure accuracy.


•  Oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices.


•  Handle event changes, cancellations, or last-minute adjustments in a timely manner.


•  Deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery.


•  Support execution of iFLY-hosted ticketed STEM and education events

Job Requirements:

• 2–3 years’ experience in customer-facing sales support or event coordination.


• Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred).


•  Excellent verbal and written communication skills.


• Detail-oriented with strong time management and organizational skills.


• Able to work independently in a fully remote environment.
  
  
  

The Good Stuff: 

• Competitive Salary and bonus opportunities
  
  
  
  • $23.50/hr
  
  
  
  


• Medical, dental, vision and supplemental plans for eligible employees 


• Paid time off (PTO) and;
  
  
  
  • Parental Leave
  
  
  • Company Holidays
  
  
  
  


• 401k retirement investment   


• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)


• Tuition reimbursement   


• Referral bonus program   


• Team member discount on retail merchandise and flight packages   


• Free flight time for team members and family


• Ongoing training and development programs

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!