Stonehaus Supervisor

About Us:

Westlake Village Inn is renowned for its serene ambiance, exceptional hospitality, and luxurious accommodations. Nestled in the heart of Westlake Village, our Inn offers a perfect blend of elegance and comfort, making it a preferred destination for both leisure and business travelers.

Position Overview:

We are seeking a dynamic and customer-oriented Stonehaus Supervisor to join our dedicated team. The ideal candidate will possess exceptional supervisory skills, a keen eye for detail, and a passion for delivering outstanding customer service. As a Stonehaus Supervisor, you will oversee a large team, ensuring smooth operations and an unparalleled guest experience.

Key Responsibilities:

• Customer Service Excellence: Lead by example to provide exceptional customer service, ensuring all guests have a memorable and enjoyable experience
• Team Leadership: Supervise and motivate a large team, fostering a positive and collaborative work environment
• Operational Oversight: Oversee daily operations, ensuring efficiency and adherence to company standards and procedures
• Pre-Shift and End-of-Shift Meetings: Conduct regular pre-shift and end-of-shift meetings to communicate goals, updates, and feedback, ensuring team alignment and optimal performance
• Training and Development: Train, mentor, and develop team members, encouraging continuous improvement and professional growth
• Problem Resolution: Address and resolve guest concerns and operational issues promptly and effectively
• Quality Control: Monitor service quality, cleanliness, and presentation to maintain the highest standards of excellence
• Inventory Management: Oversee inventory levels, order supplies, and manage resources efficiently to support daily operations

Qualifications:

• Proven experience in a supervisory role within the hospitality industry
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Customer-oriented mindset with a passion for delivering exceptional service
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in using hospitality management software and systems

Why Join Us:

• Opportunity to work in a prestigious and picturesque location
• Be part of a supportive and professional team
• Competitive compensation and benefits package
• Opportunities for career advancement and professional development

If you are a dedicated hospitality professional with a passion for excellence and a desire to lead a dynamic team, we invite you to apply for the Stonehaus Supervisor position at the Westlake Village Inn. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our team.

**Westlake Village Inn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.