Store 140 F/T Gift Shop Sales Associate at Jackson-Madison County General Hospital

DEPARTMENT: Cloverkey

REPORTS TO: Store Manager

TYPE (exempt/non-exempt): Non-exempt

HOURS/SCHEDULE: Weekdays, Weekends (Varies by Schedule) 

UPDATED: July 2024

POSITION SUMMARY:

The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.

RESPONSIBILITIES:

Customer Service

• Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.

Store Performance 

• Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register. 
• Responsible to follow the Corporate and Store Manager directions for supporting those events.
• Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.

Store Appearance 

• Ensure the store is clean and looks its best. 
• Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy. 
• Any special cleanliness requirements related to infection prevention.
• Surfaces should be cleaned as per the gift shop schedule and instructions. 

Cash Management

• Responsible for his or her own cash handling. 
• Counting down the register drawer to ensure accuracy at the start of every shift. 
• In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).
• Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). 
• Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.

Personal Performance

• Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service. 
• Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.

Partner Relationship Management

• Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital. 
• Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent
• Previous experience in gifts sales or a related field is preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Stand for long periods of time
• Strong customer service skills with the ability to build rapport with customers
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong sales skills with the ability to upsell and cross-sell products
• Effective time management skills to prioritize tasks and meet deadlines

WORK ENVIRONMENT:

• Primarily inside climate-controlled buildings

WORK PACE: 

• Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area

PHYSICAL DEMANDS:

FREQUENCY:

Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33%

Frequently = 34 – 66% Continuously = 67+%

Lifting: 

1 –10lbs. Continuously Items sold in store

11 – 20lbs. Continuously Items sold in store

21 – 35lbs. Occasionally Items sold in store

36 – 50lbs. Rarely Items sold in store

51 – 75lbs. Rarely Items sold in store

Carrying: 

1 –10lbs. Continuously Items sold in store

11 – 20lbs. Continuously Items sold in store

21 – 35lbs. Occasionally Items sold in store

Standing Continuously 

Walking Rarely 

Sitting Occasionally 

Pushing Continuously 

Bending Continuously 

Squatting Continuously 

Kneeling Rarely 

Crawling Occasionally 

Climbing Continuously 

Reaching Continuously 

Grasping Continuously 

Fine Manipulation Continuously Items sold in store