Store Assistant Manager

This role operates in our Hopefully Yours Thrift Store. The Store Assistant Manager supports the mission of the organization – empowering people to reach individual achievement across the spectrum of life. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As an integral part of the Imagine the Possibilities team, you will assist us in delivering exceptional customer service, maintaining store presentation and organization, and supporting the sales and operational functions to achieve the store’s goals.

Store Assistant Managers provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you’ll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you’ll be responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. 

What Winning Looks Like:

While it’s not a competition, we do recognize that each person wants to ‘win’ at life; and you’re a central part of someone else’s wins – as well as your own! In this role, you’ll be responsible to: 

• Customer Service, which will include:
  • Ensure a quality experience for customers, volunteers, persons served, and donors by promoting positive interactions and maintaining a clean store. 
  • Promote healthy relationships between staff, donors, volunteers, and customers to create a favorable workplace and improve store culture. 
  • Maintain appropriate communication with others to ensure successful interactions. 
  • Resolve customer complaints and escalate when necessary.
• Sales and Performance: 
  • Utilize volunteers to the best of our ability to keep operational costs to a minimum. 
  • Implement and oversee sound financial practices regarding the store to reduce the risk of loss.
  • Oversee cash handling, register reconciliations, and bank deposits. 
  • Ensure compliance with financial and loss prevention policies. 
  • Support the achievement of sales goals and key performance indicators (KPIs). 
• Inventory and Merchandising: 
  • Oversee inventory control, including receiving, stocking, and shrink prevention. 
  • Ensure accurate product pricing and signage. 
  • Maintain store presentation and merchandising standards. 
• Donations:
  • Safely operate a company vehicle to pick up and transport donated goods from various locations to the store, following all traffic laws and company safety procedures. 
  • Load and unload donations, ensuring proper handling of items to prevent damage. 
  • Maintain accurate donation records and provide courteous service to donors during pick up. 
• Coordinate and oversee staffing: 
  • Schedule staff effectively. 
  • Hire store staff as needed. 
  • Provide orientation and ongoing training for staff. Ensure timely documentation of new staff training/orientation.
• Supervise personnel:
  • Schedule and notify staff of required agency trainings. 
  • Conduct regular staff meetings and provide documentation of information covered.
  • Complete relevant timely documentation of promotions, meetings, disciplines, etc. of staff. 
  • Perform evaluations for Store Associates within one month of the due date.
  • Fill in for staff when coverage is short.

Know We’re For You:

We know finding the right opportunity can be tricky – that’s why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you’ll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you’ll have access to: 

• Competitive Wages: The base pay is $17/hour. With education and experience, you could start out making more than that.
• Flexible Scheduling: We’re a 24/7 service provider, so we have all sorts of opportunities that will fit your schedule. 
• b We all deserve a break now and then – don’t feel bad about taking time for you. 
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. 
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we’ve got you covered. 
• Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.
• Discounted Costco or Sam’s Club Memberships: What can we say? We know a great deal when we see one. 
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. 
• Employee Assistance Program: We’re there for you through all life’s ups and downs. 

Functional Experiences, Skills, & Requirements:

The ideal candidate will possess the following qualifications and professional experiences:

• Mission-oriented: We’re on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
• An Attitude of Leaning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. 
• Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. 
• Confidence: We’re looking for people who know how to balance being bold and being humble. We’re looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it’s time to follow the leader.
• Age Requirement: This position requires you to be at least 18 years of age.
• Driver’s License: You’ll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.

**Work Authorization: Candidates must be able to work in the U.S. without sponsorship**

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• May require lifting at times, up to 50 pounds. Lifting more than 50 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight hours. 
• May require frequent bending, stooping, and stretching. 
• May require prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Must have ability to see objects/persons at a distance. 
• Must have ability to see close work such as typed or handwritten material. 
• Must have ability to hear conversations in a quiet and a noisy environment. 
• Must have ability to determine where a sound is coming from. 
• Must have ability to hear differences among bells, buzzers, beeps, horns, etc. 
• Must have ability to communicate through speech.
• Must have ability to drive. 
• Must remain awake during working hours, where applicable.

Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.

Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.