Position Summary
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.
Major Responsibilities
The major responsibilities for this position include:
· Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
· Maintain awareness of all promotions and advertisements.
· Execute the daily operational, day-to-day goals and priorities assigned by store management
· Assist in the training and development of peers
· Actively participate in daily huddle meetings
· Uphold merchandising and store cleanliness standards
· Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
· Responsive of safety issues
· Conscious of shoplifting activity
· Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
· Solicit customers to open an Ace Rewards card
· Answer customers’ questions and provide information on procedures and policies
· Manage and close online orders for customer pickups
Minimum Requirements
The minimum requirements for this position include:
· Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.
· Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers
· Previous experience in a retail environment either in marketing, sales, or back office.
· Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
· A commitment to service excellence and customer satisfaction
· Solid team player with excellent interpersonal skills
· Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
· Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
· Must be able to lift 40 pounds frequently to load and unload customer orders.
· Ability to stand for an extended period of time
· Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.
· Could deliver products to customer using company vehicles
Job responsibilities may change based on the needs of the business.
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Ace stores come in all sizes and shapes based on the needs of each individual neighborhood. We have small, urban stores, large rural stores and everything in between. Ace stores offer a wide variety of paint, lawn and garden, tools, local niche services and virtually anything you'll ever need to fix, repair and maintain your home. And of course, Ace is most certainly the place with the HELPFUL HARDWARE FOLKSTM
Founded in 1924 by a small group of Chicago hardware store owners, Ace changed the retail landscape by allowing individual stores to purchase merchandise in bulk to save money and buy at the lowest possible price. This partnership enabled even the smaller stores to compete effectively at retail despite larger stores in their market. And to this very day, Ace Hardware Corporation is still owned solely and exclusively by the local Ace retail entrepreneurs.
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