Store Director

Position Summary

The Store Director is responsible for the overall leadership, performance, and operational success of the store. This role owns sales results, labor management, customer experience, compliance, safety, and associate engagement. The Store Director leads and develops the leadership team, ensures consistent execution of company standards, and serves as the final decision maker for store‑level operations.

The Store Director sets the tone for culture, accountability, and performance and is ultimately responsible for delivering a safe, profitable, and customer‑focused store environment.

Key Responsibilities Store Leadership & Performance

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  Lead all aspects of store operations to achieve sales, labor, shrink, and profitability goals



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  Own store results and drive execution of company strategies, initiatives, and priorities



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  Analyze performance reports and develop action plans to address gaps



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  Maintain consistent operational standards across all departments



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  Serve as the final authority for store‑level decisions

People Leadership & Development

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  Recruit, hire, train, coach, and develop store leadership and associates



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  Build a strong leadership bench including ASDs, PICs, and department managers



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  Conduct performance reviews, corrective action, and recognition



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  Foster a positive, inclusive, and accountable culture



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  Partner with HR and Labor Relations on associate matters as needed

Operations, Merchandising & Execution

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  Ensure merchandising standards, planograms, seasonal sets, and promotions are executed properly



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  Partner with department leaders to maintain in‑stocks, freshness, and presentation



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  Conduct regular store walks and operational audits



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  Ensure departments are fully staffed and ready for business



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  Drive continuous improvement in execution and productivity

Labor & Financial Management

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  Own labor planning, scheduling, and payroll management



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  Control labor costs while maintaining service levels



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  Review and approve timekeeping, payroll exceptions, and staffing plans



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  Monitor shrink, inventory accuracy, and expense control



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  Ensure accurate financial reporting and adherence to budgets

Compliance, Safety & Asset Protection

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  Ensure compliance with company policies, food safety standards, and regulatory requirements



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  Maintain a safe work environment and address safety issues promptly



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  Lead asset protection efforts and investigate operational or cash discrepancies



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  Ensure proper handling of confidential information and personnel files



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  Complete required documentation and audits timely and accurately

Customer Experience

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  Champion a customer‑first culture throughout the store



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  Serve as Manager on Duty as required



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  Address customer concerns and escalations professionally



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  Ensure consistent service standards across all departments



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  Maintain strong community presence and store reputation