Store eCommerce Associate

Store eCommerce Associate

Employment Type: Temporary, Full Time, or Part Time
Supervisor: Store Manager
Location: Ripon, WI Store

Job Description

Responsibilities include managing the queue in which ecommerce orders are assigned to the store. Also, they pick, pack, process and ship all e-Commerce orders received for their assigned store location. They may also assist with the backroom and receiving needs of the store.  

Qualifications

• 3-12 months of related experience preferred
• Forklift certification or ability to get it within 3 months of starting employment

Key Responsibilities

• Print, pack, process and ship orders thru ROC website 
• Print and fill out packing slip information and send shipments through UPS and Speedee
• Handle customer complaints/calls on orders received from stores
• Process ship-to-home orders generated by store associates on the sales floor
• Ensure all in-store pickups are processed and ready within 24 hours of customer placing order and they are shipped within 48 hours
• Actively communicate with ecommerce customer service team at corporate office on CSR orders that need additional attention or action 
• Assist with Receiving/Freight/Special Order duties as needed
• File and sort paperwork by direct vendors and special orders
• Contact buyers and assistant buyers regarding problems on freight
• Other Duties as requested by Management may include but not limited to helping on sales floor, and contacting vendors with questions on orders

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to understand and utilize various software systems (including Microsoft Office), and read and interpret documents and procedure manuals
• Excellent written and verbal communication skills
• Basic math sills including the ability to calculate figures and amounts such as discounts, percentages, and volume
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Exhibit a high level of integrity and business ethics
• Ability to use, or to learn how to use, a forklift, pallet jack, and cash register
• Exhibit a high level of integrity and business ethics
• Ability to work well under pressure with strong attention to detail 
• Problem solving skills
• Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. 

Benefits

Part-Time and Full-Time Eligible:

• Competitive match on 401K
• PTO
• Holidays
• Birthday-off with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Dental insurance
• Vision insurance 
• Flexible spending accounts
• Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.