Store Lead

The Store Lead plays a key role in supporting daily cafe operations and ensuring an exceptional customer experience. They assist in guiding team members and maintaining high standards of service and quality. The Store Lead oversees opening and closing procedures, cash handling, and daily reporting to ensure smooth business operations. They are responsible for training and mentoring baristas, helping to create a positive and collaborative team environment. This role requires strong communication skills to address customer needs and resolve issues quickly and effectively. The Store Lead helps monitor inventory, product quality, and cleanliness standards to meet company expectations. They model excellent customer service and act as a role model for team members. The position requires flexibility to adapt to a fast-paced environment while balancing multiple priorities. The Store Lead ensures that policies, procedures, and safety guidelines are followed at all times. Ultimately, this role supports both employees and customers, driving consistency and success at the cafe. 

Previous experience in operations management or a supervisory role, preferably in food and beverage or retail.
Ability to stand for extended periods of time during shifts.
Must be able to lift up to 25 pounds as needed.

Comfortable working in a fast-paced, customer-facing environment.
Flexibility to work mornings, evenings, weekends, and holidays as required.