Store Lead

Summary: A Store Lead manages the operations of the restaurant. The Store Lead is a managerial position designed to support the General Manager in the day-to-day operations of the store as well as the recruiting, development, training, and coaching of the restaurant staff in high-volume stores. Shift Leads in low volume stores are responsible for these duties under the direction and support of the Area Manager. 

Key Responsibilities:

• Lead the restaurant during assigned shifts. 
• Delegate responsibilities to the team and ensure they are exceeding customer expectations. 
• Ensure proper setup and breakdown of the entire restaurant by following the closing and opening procedures.  
• Respond to customer questions or complaints over the phone or in-store.  
• Execute supervisor functions on the POS system such as discounts and voids and reconciles till at the end of each shift. 
• Ensure all systems are implemented and utilized, including daily line check, opening and closing checklists, waste bucket, inventory, ticket time tracking, recipe cards, cogs workbook, prep sheet, par/pull sheets, and other applicable kitchen systems.
• Document any staff performance issues and communicate to upper management using the proper channels. 
• Provide leadership and direction, giving ongoing feedback of expectations. 
• Motivate, coach, and train team members to excel in their position. 
• Participate in training, developing new hires, and teaching standards to those that need improvement. Has the ability to effectively communicate with team members so they understand direction, feedback, and coaching. 
• Interview, hire, and onboard potential and new employees. 

Knowledge, Skills, and Abilities

• Consistent and reliable attendance is an essential function of the Store Lead job.
• Maintain a professional appearance and grooming standards as outlined during the hiring process
• Learn and understand the entire menu and create drinks to brand standards. 
• Comply with all safety requirements as outlined in the training program.
• Must pass training requirements at all other crew member and barista positions. 
• Must be able to perform repetitive tasks, work alone and work as a team with others, work under stress, meet strict quality control standards, and interact with people.
• May be scheduled for other positions depending on business needs. 
• Ability to understand and implement written and verbal instruction. No previous experience required. 

Physical Demands:

Will be required to work in a fast-paced environment for periods of up to 4 hours or more with constant exposure to hot equipment. The physical demands are long periods of standing and walking on hard surfaces, occasionally in warm temperatures. Frequent lifting, bending, reaching, and stooping. Must have the ability to verbally communicate with others. Must have the ability to push, lift, carry and transfer up to 50 pounds with assistance when necessary.

Work Conditions:

• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Cramped quarters including walk-in freezer and cooler.
• Hot surfaces/tools from coffee machines up to 400 degrees or higher.
• Sharp edges and moving mechanical parts.