Store Lead

The Store Lead supports the day-to-day operation of the store and serves as the primary on-site contact when the Regional Retail Manager is not present. This role creates and manages the store schedule with Regional Retail Manager approval, provides daily direction to Sales Associates, supports sales and customer service, and helps maintain store, merchandising, and inventory standards. 

Primary Duties:

Sales and Customer Service

• Provide excellent customer service and consistently represent the glassybaby brand.  
• Support the team in working towards daily and monthly sales goals.  
• Share product knowledge and glassybaby stories with customers.  
• Support customer outreach, promotions, product launches, and community activities.  
• Address routine customer questions and escalate larger concerns to the Regional Retail Manager.  

Team Support

• Provide daily direction and support to Sales Associates.  
• Lead by example in customer service, teamwork, and store standards.  
• Help train employees on product knowledge, POS/Shopify, and daily store procedures.  
• Communicate attendance, conduct, or performance concerns to the Regional Retail Manager.  
• Help ensure company priorities and information are clearly communicated to the store team.  

Scheduling and Staffing 

• Create and maintain the store schedule based on business needs, employee availability, events, and approved labor guidelines.  
• Submit schedules and significant schedule changes to the Regional Retail Manager for approval.  
• Coordinate daily coverage, shift changes, and call-out needs.  
• Communicate staffing gaps, overtime risks, availability concerns, and time-off requests to the Regional Retail Manager.  
• Ensure appropriate coverage for product launches, events, inventory counts, and other business needs.  

Store Operations

• Support opening, closing, and daily store procedures.  
• Help maintain store cleanliness, organization, supplies, and merchandising.  
• Support receiving, replenishment, transfers, and inventory counts.  
• Ensure daily procedures, cash-handling practices, and safety standards are followed.  
• Communicate inventory, maintenance, and operational concerns to the Regional Retail Manager. 

Communication

• Share relevant sales, customer, staffing, and store updates with the Regional Retail Manager.  
• Communicate store needs and business opportunities in a timely manner.  
• Escalate issues that require additional approval, support, or follow-up. 

Knowledge, Skill, and Abilities

• Strong customer service and communication skills.  
• Ability to provide direction and support to others.  
• Professional, dependable, and courteous.  
• Organized and able to manage schedules and daily priorities.  
• Proactive and comfortable asking for support when needed.  
• Ability to work effectively as part of a team. 

Education, Experience, Certifications, Licenses

• High school diploma or GED.  
• Retail or customer service experience required.  
• Previous lead or supervisory experience preferred.  
• Experience with scheduling, POS systems, merchandising, and inventory preferred.  
• Flexible availability, including evenings, weekends, holidays, inventory counts, and events. 

Physical Demands

• Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds.  
• Frequent standing and walking.  
• Frequent bending, reaching, and use of hands to handle merchandise.  
• Ability to work in conditions affected by weather and climate.  
• Ability to communicate clearly with customers and employees.  
• Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.  
• Ability to work in an environment where the noise level is usually moderate. 

Benefits

Medical/Vision, Dental, STD and Paid Life Insurance with AD&D

401K with Match

HSA/FSA Options

Voluntary Life Insurance/AD&D, Supplemental Insurance

PTO/Paid Holiday and Paid Floating Holiday

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