Store Manager

Description

Job Summary:

Hennick's Home Center is seeking an experienced and motivated  Store Manager to oversee the daily operations of our store in Lakeside, Oregon. The ideal candidate will have a strong background in retail management, excellent customer service skills, and a solid understanding of hardware products and tools. This role involves supervising staff, managing inventory, driving sales, and ensuring the overall success and profitability of the store.

Key Responsibilities:

• Store Operations:
   
  • Manage day-to-day store functions, including opening and closing procedures.
     
  • Ensure the store is clean, organized, and well-stocked.
     
  • Implement and monitor store policies and procedures for efficiency and compliance.
     
• Staff Management:
   
  • Hire, train, and supervise store employees.
     
  • Create work schedules and delegate tasks to staff.
     
  • Conduct performance evaluations and provide feedback/coaching.
     
• Customer Service:
   
  • Ensure high levels of customer satisfaction through excellent service.
     
  • Resolve customer issues, complaints, and inquiries promptly and professionally.
     
  • Provide product knowledge and assistance to customers when needed.
     
• Inventory & Merchandising:
   
  • Maintain optimal inventory levels by ordering and receiving stock.
     
  • Conduct regular inventory audits and minimize shrinkage.
     
  • Oversee product merchandising and promotional displays.
     
• Sales & Financial Performance:
   
  • Drive sales and meet or exceed store targets.
     
  • Monitor financial performance including sales, expenses, and profit margins.
     
  • Prepare daily, weekly, and monthly sales reports.
     
• Health & Safety:
   
  • Ensure compliance with safety regulations and procedures.
     
  • Train staff on proper handling of tools, equipment, and hazardous materials.
     

Requirements

Qualifications:

• High school diploma or equivalent.
   
• 3+ years of retail or hardware store management experience.
   
• Strong knowledge of hardware tools, building materials, and home improvement products.
   
• Excellent leadership, communication, and interpersonal skills.
   
• Proficient in POS systems, inventory management software, and Microsoft Office.
   
• Ability to lift and move heavy merchandise as needed.
   

Working Conditions:

• Full-time schedule, including weekends and holidays as required.
   
• Physically active environment requiring standing for long periods and lifting.