Store Manager

America's #1 Arch Support Company is growing and we are looking for the best people to grow with us!

The Store Manager is a key leadership role at The Good Feet Store, functioning as a "Next Level Leader" who actively contributes to sales while leading the retail team. This role is pivotal in fostering a culture of learning, trust, and teamwork, ensuring that staff and customers experience the highest level of service. Store Managers are "Brand Experts" who generate enthusiasm for the Good Feet brand and products while managing day-to-day store operations and supporting the development of team members. In addition to driving sales, the Store Manager provides training, oversees operational tasks, and leadership. This position demands exceptional leadership, sales expertise, and operational knowledge to ensure the store meets its goals.

Why Join The Good Feet Store?

We’re more than a retail store—we’re a solution. At Good Feet, we help people rediscover comfort and mobility, one step at a time. Our arch supports are designed to make a real difference in customers’ lives, and we take pride in the meaningful, consultative service we provide.

Job Responsibilities:

• Lead by example by consistently achieving or exceeding personal and store-wide sales and shopper yield goals.


• Actively assist team members with sales presentations to maximize customer satisfaction and store performance.


• Step in as a point of escalation for customer concerns, aiming to resolve issues


• Provide real-time feedback to team members, ensuring high-quality presentations and adherence to store procedures.


• Ensure team members perform follow-ups, including "Lead" and "Be Back" calls, and follow-up calls, promptly.


• Maintain exceptional phone etiquette, ensuring calls are answered within three rings and voicemail requests are addressed daily.


• Mentor and prepare new hires for the sales floor.


• Conduct in-the-moment coaching to correct behaviors and enhance team performance, documenting feedback for corporate records.


• Assist with daily store operations, including opening and closing procedures, cash and check deposits, and accurate inventory management.


• Manage POS, CRM, Appointment Scheduler, Customer Traffic Counting Software, Customer Communication Platform, LMS, and Human Resource Information System, ensuring customer information and communication are handled effectively.


• Oversee stock ordering, transfers, and receiving, as well as maintaining proper inventory levels for sales and supplies.


• Ensure compliance with store policies, including dress code, scheduling, and cleanliness standards.


• Maintain a clean and organized store, ensuring merchandise is displayed correctly, with all items tagged and undamaged.


• Ensure downtime tasks are completed, and store appearance aligns with company standards.


• Ensure all stock and sales stations are sanitized and reset after each fitting.


• Log daily updates, issues, and feedback in the Daily Journal.


• Complete and submit the daily debriefs and journals, ensuring accurate tracking of store performance, daily updates, issues, and team feedback.


• Ensure all team members log in to systems, check emails, and prepare for UP rotations daily.

Required Skills and Qualifications:

• Strong sales and customer service skills with a proven track record in retail


• Leadership and team management experience


• Excellent communication and interpersonal skills


• Ability to analyze data and make informed business decisions


• Retail operations management experience preferred

What we offer:

• Competitive Compensation: Base salary plus commission, with an average earning potential of $70,000 to $90,000+ OTE based off an base salary, plus tiered commission sales.


• Comprehensive Benefits: PTO, health, dental, and vision insurance, employee discount.


• Supportive Team Culture: Work in a positive, customer-focused environment that values collaboration.


• Paid Sales Training: Comprehensive onboarding to set you up for success

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