Store Manager

Position: Store Manager

Location: Washington D.C.

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Chicago e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Salary: $65,000–$70,000 + performance-based bonuses

Key Responsibilities:

Strategic Leadership & Store Management:

• Own the overall performance of the store, including sales, team productivity, and operational efficiency.
• Set and execute business goals, KPIs, and strategies to drive growth and customer satisfaction.
• Lead, mentor, and develop a high-performing team, including customer service associates and mechanics.
• Implement operational improvements and process optimizations to maximize productivity and store efficiency.
• Develop training programs and performance reviews to grow employee skills and engagement.
• Analyze market trends and competitor activity to identify opportunities for business expansion and innovation.
• Create and maintain operational policies and standard procedures, ensuring consistency across the store.
• Ensure precise and efficient handling of Work Orders (W.O.), maintaining accurate records for all service and repair tasks.

Sales and Customer Experience:

• Drive client-facing sales by effectively upselling and cross-selling accessories and additional services, while consistently meeting subscription sales targets.
• Develop strategies for upselling, cross-selling, and customer retention.
• Ensure an exceptional, consistent, and scalable customer experience across all touchpoints.
• Analyze customer feedback and market trends to enhance service offerings and loyalty programs.

Sales, Marketing & Brand Representation:

• Plan and execute promotional events, seasonal campaigns, and new product launches.
• Monitor sales performance and adjust strategies to meet or exceed targets.
• Maintain a strong brand presence and positive reputation on public platforms.

Reporting & Business Insights:

• Analyze sales, inventory, and operational data to provide actionable insights to leadership.
• Maintain effective communication with corporate teams, ensuring alignment with overall business goals.
• Provide recommendations for store improvements, product mix, and operational processes.

Requirements:

• Minimum 3 years of managerial experience in retail, automotive, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of bike mechanics or related technical experience (preferred but not required).
• Experience with ERP/CRM systems and reporting tools (preferred but not required).
• Spanish language skills are a plus, helping to support a diverse customer base.

Employee benefits:

Training provided: We believe in empowering you to reach new heights.

Paid time off: Recharge and relax with vacation, sick leave, and public holidays.

401(k) retirement plan: Invest in your future.

Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour shifts: Balance work and life seamlessly.

Opportunity to lead and shape the growth of a key store location.

Collaborative, innovative, and growth-oriented environment.

Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.