Store Manager

Job Purpose:

This position is responsible for ensuring an efficient, profitable store by year-end by developing a team of employees, achieving sales and budget goals. Responsible for opening/closing store, daily bank deposits, keeping register stocked with adequate change, addressing customer/donor needs/complaints and completing the necessary administrative functions. Supervises store employees.

Qualifications:

Education:  High School Diploma or GED required

Experience:  Two years of supervisory experience required along with at least two years of retail experience.   

Clearances: Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints. 

Skills, Abilities, Duties, and Responsibilities: 

• Ensures the store is open and operational during designated hours of operation.


• Maintain store staff by supervising, training, motivating, recruiting, hiring, firing and disciplining staff w/guidance from Director of Retail.


• Provide a safe, clean and attractive store by maintaining signage, completing daily inspections, merchandising and practicing good housekeeping.  Delegating these tasks to employees as needed.


• Makes sure the store is stocked and the interior and exterior of store is neat, clean and orderly. This includes making sure staff are processing donated merchandise, placing new stock on the sales floor, pulling the old stock off the sales floor, cleaning the store, returning out-of-place merchandise to its proper location and straightening merchandise that has been disarranged.


• Ensure that the store meets or exceeds daily production goals in both wares and textiles.


• Maintain and improve knowledge by networking, visiting other retail stores, attending workshops/seminars, and reading professional publications.


• Conduct workplace orientations for new hires. Ensures that all personnel packets are complete, scanned to HR and all personnel documents are maintained in a securely.


• Maintains confidentiality; ensures correct information goes only to the appropriate person(s). 


• Providing excellent customer satisfaction by building community relationships.


• Observes safety procedures and personnel policies and ensures compliance by employees. 


• Acts as a positive role model for employees, trainees and customers in all respects of professional development.


• Ability to work effectively with other Goodwill store employees and agency employees


• Knowledge of men’s, women’s, and children’s clothing, as well as furniture and household items


• Must operate the cash register proficiently. Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges, and credit for merchandise.


• Balances cash register receipts, prepares daily bank deposits and maintains records of store transactions for each business day as scheduled. Ensures that correct sales reports 


• Must maintain hygiene and grooming standards


• Communicate effectively, both verbally and in writing, with customers, donors, co-workers, and staff.


• Regular attendance is required with the ability to work a flexible schedule on short notice, including evenings, weekends and occasionally long hours.


• Participates in the store's loss control by watching customers and employees and investigating suspicious activity. 


• Load and unload trucks. 


• Ability to perform basic job duties with a minimal amount of supervision, exercising good judgment and initiative


• Ability to lift and carry objects weighing up to 30 lbs. Frequently


• Ability to lift and carry objects weighing up to 50 lbs. occasionally, (material handling equipment can be used to minimize effort expended, when practical)


• Ability to perform prolonged walking and standing


• Ability to perform frequent bending, stooping, and stretching


• Vision and hearing corrected to within normal limits


• Know different shades and tones of color.


• Know merchandise within a variety of categories: name brand, antiques, vintage, collectables, to name a few.


• Must have an operating  phone so he/she can be contacted quickly


• Access to transportation and a valid Pennsylvania driver's license
  


• All employees perform other functions, upon request, for the benefit of the Agency.

Note:  The requirements listed are representative of the knowledge, skills, abilities and duties required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.