Store Manager

Essential Responsibilities:

• Ensures that all Guests feel welcome and are given responsive, friendly and courteous service.


• Understands & adheres to all policies, procedures, standards, specifications, guidelines and training programs.

• Recruits, trains, supervises, and develops staff.

• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.


• Control cash and other receipts by adhering to cash handling and reconciliation procedures.


• Operationally fill in as needed to ensure guest service standards and efficient operations.


• Continually strive to develop staff.


• Prepare all required paperwork, forms and reports in an organized and timely manner.


• Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences.


• Take actions to solve and celebrate guest feedback.


• Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations.


• Must be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.


• Provides meaningful feedback for the DM with suggestions for improvement.

Required Knowledge, Skills and Abilities

• Excellent written and oral communication skills


• Excellent organization skills


• Ability to multitask


• Working knowledge of back-office tools


• Ability to quickly learn and master new computer software


• ServSafe Certification within 60 days of hire.

Education and Experience:

• One to two years related experience and/or training or equivalent combination of education and experience.

Physical Demands:

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects


• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday


• Must be able to work and perform all duties at any station in the kitchen or service area