Store Manager

Job Title:             Store Manager

Location:             Norfolk, VA

Reports To:        District Manager

FLSA Status:      Full-Time Non-Exempt

Job purpose

The store manager is responsible for providing leadership, management and supervision in all aspects of managing the store. Store managers establish and maintain customer services, oversee and are accountable for the operation of a store ensuring maximum sales and profitability through storage rentals, merchandise, expense control and managing operating costs.

Duties and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Schedule and supervise minor repairs needed at the store
• Advise the District Manager of any repairs, construction defects or large maintenance projects.
• Supervise maintenance technician’s or 3rd party contractors while performing routine maintenance or repairs at the facility.
• Visually inspect the store daily, identify and respond promptly to any potential breach of security.
• Understands basic operations and maintenance requirements for facility systems (HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
• Perform minor maintenance duties, changing light bulbs, weed control etc,
• Implement, follow and enforce compliance of company policy and procedures.
• Train and develop assistant manager in all aspects of the business. 

Skills and Qualifications

• 3+ years  Retail experience preferred
  
• 2+ years Supervisor or Leadership experience preferred
• Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
• Must be able to work with minimal supervision, and also in a team environment.
• Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.
• Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.
• Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.
• Ability to problem solve, analyze information and demonstrate professionalism
• Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.
• Presents a professional, positive image that reflects well on the organization.

Working conditions

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.