Store Manager - Greenwich, CT

Store Manager

At La Ligne (http://www.lalignenyc.com), we believe in the universal appeal of the stripe—always classic, forever chic. With a nod to its iconic roots, we created La Ligne to give women a few new (and unexpected) ways to wear it. La Ligne offers versatile clothing collections inspired by the line with endless styling options. 

We’re inspired by all kinds of self-expression. We design everyday necessities and the occasional splurge—the kind of clothing we would want to wear. We prize functionality but we also want you to have fun while you’re at it. In other words, if you can’t eat, dance and drink in it, we won’t make it. And while some clothes stay and some go, we want to be the ones that stay awhile.

WHO YOU ARE: 

You are a go-getter with a confident sense of personal style. You’re organized with a sharp eye for detail and care deeply about the little things. You are driven and goal-oriented and value the importance of developing and maintaining client relationships while providing unparalleled customer service. You understand how to communicate with your team and lead others to raise the bar. You exude a sense of fun and playfulness, but you always get the job done. Above all, you are a team player with a positive attitude.

The Store Manager is responsible for the growth and profitability of the store. The Store Manager must exemplify exceptional time management skills in order to ensure excellence, training, and development of each team member.

RESPONSIBILITIES: 

• Directly manage, coach, develop, and motivate sales team
• Meet and exceed sales goals with sales associates by developing strategic and actionable plans to achieve those goals
• Create enthusiasm and excitement within store to motivate high performance teams
• Provide a strong presence on the sales floor by building relationships and placing a big focus on building clientele
• Resolve customer complaints and concerns in a timely manner
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Arrange team meetings and trainings to promote product knowledge and generate sales
• Provide daily store re-caps to corporate on sales, returns and product feedback
• Communicate inventory needs to corporate to support business goals
• Ensure all company policies and retail procedures are enforced at all times
• Responsible for hiring all levels of open positions within the store in a timely manner
• Responsible for scheduling staff accordingly to meet business needs
• Organize, plan, and execute in-store events
• Track and log relevant store KPIs - Conversion, AOV & UPT

REQUIREMENTS & QUALIFICATIONS:

• Minimum high school diploma, GED, or equivalent education; Bachelor’s Degree preferred
• 5+ years of retail sales required; luxury retail management experience preferred
• Client Book Management and Clienteling experience required
• Excellent organizational, time management, prioritization, and multitasking skills
• Able to give clear directions and set expectations for staff
• Demonstrated ability to lead by example