Store Manager II - Retail

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO) 


• Money Purchase Pension Plan


• 403(b) Retirement Savings Plan


• Employee Assistance Program


• Free Telehealth


• Employee Referral Program


• Quarterly Incentive Programs (for all retail positions)


• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance


• Prescription Coverage


• Dental and Vision Coverage


• Flex Spending Accounts (Medical and Dependent Care)


• Short & Long-Term Disability 


• Life Insurance


• Tuition Reimbursement

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location.  This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets.  Our Store Managers work to lead and coach team members and encourage growth and development within the organization.

Essential Responsibilities

• Act as the General Manager of a site overseeing all aspects of store operations and personnel management.


• Fosters cohesion among team members and cultivates a positive organizational culture.


• Responsible for handling escalated customer service matters.


• Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities. 


• Assumes fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store.
  
  
  
  • Executes budget management duties, expected to meet sales targets and production benchmarks.
  
  
  • Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store. 
  
  
  
  


• Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates.
  
  
  
  • Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization.
  
  
  • With the Regional Director, establishes and implements a structured development framework for leads and hourly associates.
  
  
  
  


• Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe. 


• Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.


• Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning. 


• Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
  
  
  
  • Generates end-of-day sales reports to facilitate financial reconciliation.
  
  
  • Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.
  
  
  
  


• Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks. Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.


• Other duties, as assigned.

Educational Requirements

High School diploma plus post-secondary credits, required. Associate degree, preferred. 3-5 years’ operational management experience in a General Manager capacity (i.e., retail, manufacturing, hospitality) is required, with at least 3 years of supervisory experience.

Qualifications

• 3-5 years’ operational experience in a General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.


• At least 3 to 4 years of team member supervision experience. 


• Leadership skills and business acumen


• Advanced communication skills – written and verbal.


• Strong project management skills.


• Ability multitask and make decisions in fast-paced environment.


• Coaching, Development and Leadership Skills.


• Conflict management skills.


• Ability to be cross trained for all retail positions.


• Customer Service focus.


• Strong understand of Microsoft Office Suite.


• Valid Driver’s License, required.


• Personal vehicle, required.

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