STORE MANAGER - Oak Creek

1. The Store Manager needs to ensure their customer needs are met; complaints are resolved, & service is quick & efficient. Ensures all products & displays are merchandised effectively to maximize sales & profitability.


2. Ensures that operational standards remain consistent across all team members by following existing process documents. Ensures store standards are met & manages teams to deliver results. Suggests continuous improvements to existing processes.


3. Utilizes Sales Forecast to determine optimal staffing & servicing needs. Works with store assistant managers to build that plan. Ensures staffing plans are consistently monitored & adjusted to ensure labor support is in line with sales forecasts. Develops & trains team in suggestive selling techniques.  


4. Manage bakery team members including hiring, training & development, performance management, goal setting, setting weekly schedules & managing time & attendance. Must ensure all team members are in compliance with store protocols, policies & procedures.


5. Ensures store policies, procedures & strategies aimed at improving customer service, driving store sales, & increasing profitability are met on a consistent basis. Directs Store Team to ensure day to day operating procedures are visible relating to but not limited to opening & closing procedures, performing customer service & sales transactions, order fulfillment, quality assurance of bakery & deli products, & inventory management.


6. Ensures completion of the necessary daily, weekly, & monthly reports required administratively to report out key indicators & comply with financial requirements of the business from inventory, payroll, time & attendance, audits, perspective, & others.


7. Maintains employee safety & morale by creating safe & efficient working environment. Develops a sound understanding of GMPs, SQF, HACCP, & OSHA standards as it relates to store bakery & deli operations. Ensures store team maintains SOPs (Standard Operating Procedures) for all processes / equipment, ensuring their teams knowledge & compliance.


8. Audits operations to ensure compliance to the above. As new equipment & product is acquired &/or process changed develop &/or update SOP’s to comply with GMP, SQF, HAACP & OSHA. Responsible for the overall facility management care of bakery. Ensure the highest levels of food & people safety are maintained. 


9. Team Development is a key to success. Management of diverse personalities to bring out the strengths of the individual that support the greater good. Utilizes Training Skills Matrix to train & develop team members for job development & cross training to provide a more flexible working crew & team growth aspirations. 


10. Establish relationships with other bakery leaders to collaborate on operating aspects of the business exploring avenues to improve operations & reduce costs.


11. Oversees purchasing activities of Store regarding materials & supplies to support the business requirements of the deli & store operations. Monitors the cost of inventory, oversee management of backstock levels, shrinkage, & operational expenses.


12. Manages relationship with vendors of store supplies & service providers looking to maintain & explore avenues looking to control costs, improve service levels & build successful partnerships.


13. Creates, communicates & leads event/holiday store action plans that provide high levels of customer service, strong cost awareness & organization of the day’s events to minimize emergencies during the event/holiday.


14. Foster & lead our Store Management Team to establish a mindset of continuous improvement with intellectual curiosity to improve store operations & profitability while making it a great environment to work in & shop in. Ability to master the art of people.


15. Responsibility for ensuring the technology needs of the division is met in areas such as: order processing, telecommunications, & other promotional programs/customer focused programs. Needs to be proficient in various store systems for maintaining & ordering inventory, customer order taking & handling of cash register.  


16. Other duties as assigned by management.

Knowledge and Skill

• Acting with Service and Integrity


• Store Merchandising and Product Presentation


• Inspiring/Fostering Teamwork – Building Teams


• Financial Acumen


• Communication – Oral & Written


• Administrative & Organizational Skills


• Managing Employee Development

Physical Demands

• Regularly required to stand and walk


• On occasion the incumbent may be required to stoop, bend or reach above the shoulders


• Occasionally lift up to 50 pounds

Working conditions:

FDA-classified "major allergens" are processed in our facilities, including: milk, eggs, wheat, soy, tree nuts, sesame seeds. Incumbent must be able to work in a retail store locations with minimal hazards. Incumbent of this position may come into contact with cleaning product and other related chemicals as part of their normal job duties.