Store Opening & Training Manager

Store Opening & Training Manager

Department: Operations
Reports To: Director of Operations
Location: Multi-Location / Travel Required
Classification: Exempt

At Kuppa Joy, our mission is to Love God, Love People, Love Coffee. For over a decade, we’ve used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.

While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. As we expand, we are committed to opening new locations with intention—protecting our culture, training strong teams, and setting each store up for long-term success.

The Store Opening & Training Manager plays a critical leadership role in Kuppa Joy’s growth. This position is responsible for supporting and leading new store openings, training new teams and leaders, and ensuring operational excellence and cultural alignment from day one.

This role requires experience comparable to a General Manager and is ideal for a strong operational leader who thrives in fast-paced environments, enjoys developing people, and can execute with excellence during periods of growth and change.

The Store Opening & Training Manager serves as a culture carrier, systems expert, and on-site leader during new café launches and early stabilization phases. This role bridges culture and operations - supporting growth while maintaining the heart and standards of Kuppa Joy. 

Essential Duties & Responsibilities

Store Openings & Training

• Lead training and operational readiness for new café openings.


• Develop and execute training plans for new hires, new stores, and leadership teams.


• Serve as an on-site leader during openings, modeling standards and coaching in real time.


• Support existing cafés between openings by reinforcing training and operational standards.

Guest Experience, Quality & Standards

• Uphold exceptional customer service rooted in Love God, Love People, Love Coffee.


• Ensure consistent execution of service standards, drink quality, food preparation, and café presentation.


• Conduct regular assessments of service, product quality, and cleanliness across locations.


• Provide hands-on coaching to baristas, kitchen staff, and leaders to improve consistency, efficiency, and execution.


• Partner with Lead Team, CEO, and the Roasting Manager to refine recipes, workflows, and training systems.

Team Development & Culture

• Serve as a bridge between café teams and leadership, reinforcing clarity, accountability, and alignment.


• Support the development of Shift Leads, Assistant Store Managers, and Store Managers through modeling strong leadership presence.


• Represent and reinforce Kuppa Joy’s values, culture, and expectations across all locations.

Assessment & Stewardship

• Use assessment tools to gather data on performance, service quality, and training effectiveness.


• Share insights with the Lead Team to inform improvement plans and growth strategies.


• Ensure proper care and stewardship of café equipment, facilities, and company resources.
  

Qualifications & Experience

We are seeking candidates who demonstrate:

• 3+ years of experience in a General Manager, Assistant General Manager, or equivalent leadership role


• Strong operational background in food service, hospitality, retail, or multi-unit environments


• Proven experience training, coaching, and leading teams


• Excellent communication skills (verbal and written)


• Strong organizational skills and attention to detail


• Ability to remain calm, decisive, and solutions-focused under pressure


• Self-motivated, adaptable, and comfortable working independently in the field.


• Willingness and ability to travel between locations as needed.


• Demonstrated ability to balance operational excellence with relational leadership.


• High level of integrity, ownership, and follow-through


• Comfort using scheduling, documentation, and operational systems


• A genuine desire to grow others and protect company culture during expansion

Physical & Scheduling Requirements (Essential Functions)

• Stand for extended periods of time


• Perform repetitive tasks


• Lift and carry items weighing up to 40 pounds


• Work in a fast-paced café environment

Availability

• Minimum availability of 40 hours per week


• Availability on Saturdays, weekends, and holidays as required

Requirements

• California Food Handler Certification (must obtain upon hire)


• Completion of pre-employment assessments (sent via email)


• Participation in a video interview as part of the hiring process

Compensation & Benefits

• Salary range: $60,000 - $80,000 (DOE)


• Closed on Sundays - some Sundays may be required with advanced notice


• Complimentary shift beverage


• 15% employee discount


• Medical benefits (full-time employees only)


• 401(k) with employer match (up to 4%)

Hiring Process Notice

This job posting is part of an open recruitment and may remain active even when positions are not immediately available.

If your application aligns with our needs when an opening becomes available, we will reach out directly. If you do not hear from us within 4–6 weeks, your application will be kept on file, but we will not be moving forward at that time.

Equal Employment Opportunity & At-Will Employment

Kuppa Joy Coffee House is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other status protected by applicable law.

Employment with Kuppa Joy Coffee House is at will, meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice, in accordance with applicable law.