Store Operations Manager

The purpose of this classification is to assist the store manager in directing and managing all store operation aspects for assigned store by providing supervision, guidance, and training to store personnel in an effort to meet established sales and profit goals. The person in the position will ensure all work functions for assigned store are performed personally or by delegation to appropriate personnel.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Oversees and directs the daily activities for all areas of assigned store to include accounts receivable, collections, sales, warehouse, delivery, general office, etc.; plans and prepares employee work schedules; approves vacation and leave time; ensures proper allocation of personnel and other resources.
• Directs, supervises, and oversees employees engaged in, or personally performs, sales work, taking of inventories, reconciling cash with sales receipts, keeping appropriate operating records, warehouse/delivery duties, and/or preparing daily record of transactions, etc.
• Monitors the duties and responsibilities of all store departments ensuring job performance accuracy and efficiency.
• Develops expertise in customer experience and sales exécution to effectively train sales consultants and sales support staff in meeting customer needs.
• Ensures new and current employees are trained in effective retail selling, merchandising, and customer relations techniques using both the Farmers Academy and on-the-job training.
• Meets/exceeds sales to budget & profitability goals, delinquency and bad debt goals, manages P&L, oversees sales activity training, management, and reporting. 
• Communicates and enforces all Company policies and procedures to store personnel; plans and implements personnel safety and store protection procedures and follows all applicable Local, State and Federal regulations.
• Ensures compliance of employees with established security, sales, and record-keeping procedures and practices.
• Confers with department heads to ensure coordination of warehouse activities with related operations, such as production, sales, records control, and purchasing.
• Ensures that the store is opened and closed as scheduled each day; ensures smooth operation of retail facility; sets security systems.
• Ensures compliance on pricing and tagging procedures on merchandise according to Company requirements for profitability of store operations.
• Ensures merchandise displays are set to CAD. Executes Ordering and Delivery Procedures to standard, manages inventory levels below maximum and aged > 12 months to below 20% of total inventory dollars.
• Coordinates sales promotion activities and prepares or directs workers in preparing merchandise displays and advertising POP.
• Ensures appropriate merchandise stock levels are maintained; orders merchandise to replenish merchandise on hand.
• Ensures customer complaints are resolved and recorded in Product Quality Assurance program.
• Serves as a representative of the store and the company by engaging in community involvement initiatives that enhance the store’s visibility, foster positive relationships, and build goodwill within the community.
• Maintains vehicle delivery reports, maintenance files, etc.
• Ensures new and current employees are trained in effective retail selling, merchandising, and customer relations techniques using both the Farmers Academy and on-the-job training.
• Reviews resumes/applications for potential store personnel, interviews candidates, works with Human Resources to obtain standard pre-employment background information on all potential candidates, and hires qualified personnel in order to meet the needs of the Store.
• Conducts staff meetings, attends meetings, conferences, seminars, workshops, and training sessions as appropriate.
• Maintains a work environment free of legally prohibited discriminatory practices and sexual harassment.
• Completes, prepares, reviews, and/or approves a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities of this position; oversees maintenance of accurate files and administrative records.
• Operates a calculator, copy machines, telephone, computer or other equipment as necessary to complete essential functions.
• Assumes the responsibilities of the Warehouse Supervisor in the absence of one at the store location.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

ADDITIONAL FUNCTIONS

• Performs other related duties as required

MINIMUM QUALIFICATIONS

High School Diploma or GED required; three (3) years experience in practical supervisory retail and/or sales experience; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position. Must possess and maintain a valid State Driver’s License.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or access data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit. Includes the ability to make decisions on procedural and technical levels.

Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.

Functional Reasoning: Requires the ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form; the ability to apply principles of rational systems; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, in addition to that which is clearly measurable or verifiable.

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert moderately heavy physical effort regularly, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling, and which involves lifting, carrying, pushing, and/or pulling of objects and materials of objects and materials of moderately heavy weight (20-50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.

Farmers Furniture is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.