Store Operations Specialist

SNIPES Store Operations Specialist

Hybrid

Bensalem, PA

We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!   

It’s an exciting time to be part of our growing retail company, with US headquarters in Bensalem, PA. SNIPES is a global sneaker and streetwear retailer with almost 400 doors in Europe and over 300 doors in the US. Key brands include Nike, Jordan, adidas, New Balance, Timberland and UGGs. Our mission is to move street culture forward through our communities.

To achieve this mission, we operate as an “entertainment company with a little bit of retail". Our customer journey starts in our communities where we support, empower, and celebrate in order to earn the right to do business there. We are deeply engrained in our neighborhoods and work with many local partners to provide experiences and tell our stories – be it at community events, music festivals, basketball tournaments, dance contests, in one of our 700 state-of-the-art doors. To ensure our stories have reach, we also regularly work with global partners such as our Chief Creative Officer DJ Khaled, Snoop Dogg, Rick Ross, or brands such as Sony PlayStation and Sprite.

We entered the US market in 2019 through four acquisitions and have been extremely well-received by our communities, customers, and brand partners. We are geared up to invest more in our communities, our brand, and points of sale to unlock further growth across the US. 

Overview: Reporting to the Sr. Operations Manager, the Store Operations Specialist is a driven individual who can help streamline daily store operations by improving efficiency, productivity, and profitability by implementing effective strategies and processes. The Store Operations Specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail.

Responsibilities:

• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary


• Implement department-wide quality control measures


• Recommend new procedures for increasing the efficiency of day-to-day operations


• Maintain communication with the Store Operations team, Field leadership and store teams to ensure adherence to protocols across key touchpoints


• Assist the Store Operations manager in developing, planning, and coordinating operational activities


• Supporting inventory management practices and improving them when necessary


• Create procedures and protocols to improve store operations


• Coordinate training sessions, Monthly conference calls and Meetings


• Partners with District Managers to support Onboarding and training of Store Managers to ensure they adhere to standard operating procedures


• Ongoing communication with store team members and Store Operations Team


• Other projects/duties as required

Qualifications:

• Two or more years of experience in store operations or a similar role


• Proficiency with Microsoft Office, Excel and other productivity applications and platforms


• Proven organizational skills, including time management


• Project management experience


• Strong analytical and problem-solving skills


• Self-sufficiency and an ability to work with minimal supervision.


• Strong verbal and written communication skills


• Attention to detail


• Knowledge of store operations and customer service standards


• Excellent leadership, communication, and organizational skills

Cultural Success Factors

• Enthusiasm for the brand


• Consumer Obsessed


• Innovative Mindset


• Collaborative nature


• Skillful communicator


• Adaptable and Flexible


• Disciplined and self-motivated

Benefits with SNIPES

• Generous Employee Discount


• Paid Holidays


• Summer Hours


• Hybrid work schedule


• PTO (Paid Time Off)


• Bonus Plan


• Affordable Health Insurance


• Retirement Contributions

Snipes USA and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation, or any other criteria that would violate any Federal or State laws