Strategic Account Manager Director

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Job Overview

Salary Range: $120-150K + incentives

Remote role with 50% travel 

The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location.  The final offer will be determined through a comprehensive evaluation during the hiring process.
 

Position Summary

Manages and leads group of Strategic Account Managers in customer engagement and retention for assigned group of customer accounts.  Works with team members to ensure strategic plans and other processes are followed for their assigned accounts.  Drives the attainment of the group’s financial performances.  Manages and supports SAMs with customer escalations and new opportunities. Ensures proper engagement with customers and ongoing partnering with internal departments and functions to provide ongoing customer support and overall customer satisfaction.  

Duties and Responsibilities

• Demonstrate by example and guide team in customer engagement and retention activities and best practices
• Lead the SAM group in the attainment of assigned sales quotas and expectations for profitability
• Drive team’s strategic development of customer account plans
• Endure proactive, ongoing contact management programs are established with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization
• Guide team to work with and through the company SAM program leadership, field operations, customer service, finance and sales teams to deliver service and growth
• Drive the Quarterly Business Review (QBR) process with team
• Ensure customer notes and other information is maintained and updated Realtime in related CRM/ERM and other databases as needed (e.g. Salesforce)
• Review and analyze the weekly Executive reports generated by the Customer Support team address and, or, support, any major concerns or issues in the trends
• Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
• Drive accountability for all rollouts of new business with each assigned customer
• Coordinate senior management involvement with customer as appropriate
• Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage
• Oversee the scheduling of customer project work as needed

Knowledge, Skills and Competencies

• Strategic planning
• Sales team management
• Business to business account management
• Customer relationship building
• Business operations and organizational relationships
• Sales software, CRM/ERP (Salesforce etc.) and related technology
• MS Office applications and tools
• Leadership
• Training and development of others
• Clear, concise written and oral communication
• Problem solving and conflict management
• Ability to travel

Experience Required:

• Must have 5+ years of experience in the Facilities and Janitorial services industry 
• Strategic account management experience in a business to business environment
• 2 years’ experience successful leading, coaching, and managing team performance

Education:

• Bachelor's degree or equivalent business experience required

What’s In It for You?

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability - Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics 

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.