Strategic Account Manager, Food & Beverage Vertical

Job Description

The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Restaurant Strategic Accounts program. This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers.

You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams.

This person must be based in Los Angeles, CA, Portland, OR, or NYC.

You will:

Manage a book of 250 Strategic Food & Beverage Sellers

Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences

Serve as the voice of the upmarket seller with Product Teams

Act as a consultant and partner to high value restaurant sellers to accomplish their goals

Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams

Partner with Strategic Account Executives on high-growth deals

Negotiate pricing for use-case expansion and retention of your sellers

Provide white glove client service and troubleshooting to ensure resolution of seller issues

Inform operations and program design for this segment at scale

Conduct quarterly business reviews with various stakeholders