Strategic Account Manager II

STRATEGIC ACCOUNT MANAGER II

Position Summary: Retain top customers and nurture those key relationships over time. Become a strategic partner and advisor to the customer, discovering new opportunities to work together for mutual benefit. Our ideal candidate is able to identify customer needs and passionate about exceeding client expectations. 

Salary Range: $120,000 - $155,000 + sales incentive program

What you will do as a Strategic Account Manager II:

• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives 
• Ensure that each customer uses OSS as their primary source of material
• Be the lead point of contact for all key customer matters, anticipate customer needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
• Utilize company resources to develop and implement strategic solutions to achieve key customers long-term goals.
• Ensure the correct products and services are delivered to customers in a timely manner
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Meeting all client needs and deliverables according to proposed timelines
• Develop strong supplier relationships, negotiate with vendors to obtain orders, meet schedules and enhance profitability. 
• Responsible to coordinate and track all customer issues/asks and ensure they are completed in a timely manner and communicated to the customer.
• Promote and sell the people, products, and services of OSS
• Establish and maintain a consistent call schedule based upon the profitability and future potential of assigned accounts
• Develop good working relationships with all specialists and support personnel. Coordinate and plan with all other specialists (digital, lighting, gear, energy, wire & cable, automation, tools and safety) to ensure the customer is receiving the information and services needed in a timely fashion
• Coordinate the efforts of the Credit department by obtaining the accounts receivable goals of the organization
• Keep abreast with industry and market trends and best practices
• Prospect for new accounts as applicable
• Introduce and demonstrate new products to client
• Analyze changes in market conditions as they apply to the territory
• Engage in after-work customer entertainment
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, having courageous conversations with others when needed, and take personal accountability for all responsibilities.
• Support the OSS mission of “growing our company by doing things right and treating people right” which also aligns with the overall Company strategic plan; support Company initiatives through day-to-day actions.
• Perform all assigned duties in a professional and ethical manner in accordance with OSS policies

  Qualifications:

Education and/or Experience:

• Electrical, Industrial and/or distribution experience preferred but not required
• Bachelor's degree (B.A or B.S.) from a 4-year college or University; or
• 5 - 7 years' of related experience and/or training; or
• Equivalent combination of education and experience

Supervisory Responsibilities:

None

Working Conditions and Environment: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Long and varied hours required occasionally
• Position requires extensive travel and driving

Travel:

Yes . The % of travel time required: 70%

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

• While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to sit, stand, walk, stoop, kneel, crouch, crawl, climb or balance. The employee will frequently lift and/or move 10 pounds and may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Key Alignment Topics:

• OUR MISSION – To grow our company by doing things right and treating people right.
• OUR VISION – To be the essential supply chain partner serving all utilities in California and Hawaii.
• OUR VALUES – People, Safety, Integrity, Pride, Fun.