Strategic Account Manager: Level 1

Strategic Account Manager Overview:

The goal of the Strategic Account Manager is to build, maintain and enhance client relationships while serving as the day-to-day contact and primary liaison between Widewail and the client. You will be responsible for product adoption, churn prevention, account growth (upsells), and account success.

About the role:

• Deliver product adoption reports per account to the Director of Sales or other designee on a quarterly basis
• Be responsible for receiving client specific requests and coordinating with product teams to prioritize and deliver status updates.
• Act autonomously, but know when to pull in subject-matter-experts as needed. 
• Own ongoing outreach, first line of technical support, training and client specific reporting.
• ​​Become a Widewail platform expert - from internal functions related to onboarding and support to external capabilities accessible by customers with any range of permissions
• Develop a deep intuition for the root causes of customer issues and become an expert troubleshooter.
• Develop a scalable process to proactively identify new strategic accounts as existing accounts and newly acquired customers meet the qualifying designation.
• Maintain an ongoing dialogue with your accounts and nurture Widewail’s relationship with our strategic customers
• Own the creation and delivery of tailored quarterly business reports to all assigned customers as well as supporting additional reporting requests. 
• Create a Strategic Account specific experience at Widewail, including but not limited to: regular client-facing webinars, custom training for new employees, communications related to product/feature enhancements and new product releases
• Other responsibilities as defined by leadership.

Preferred Qualifications

• Excellent written and verbal communication skills
• Some experience doing data analysis and creating custom reports
• Comfortable working with key stakeholders at all levels of an organization (internally and externally), including executive and C-level.
• Comfort with a fast-paced environment and managing multiple work streams.
• Creativity and resourcefulness - the Strategic Account Manager role requires you to work in a semi-autonomous nature. Solving problems and accessing necessary data without engineering assistance will be required from time to time to satisfy the immediate needs of our key customers

Compensation & Benefits

• Salary range: $40-58,000 commensurate with experience
• Medical, Dental, Vision, HSA, FSA, DCA
• Company funded Lifestyle Spending Account
• Employer match 401K
• Paid Parental Leave
• Generous paid vacation, sick time, and holiday plans