Strategic Accounts- Customer Service Rep

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  Provides support for Strategic Account customers by ensuring accurate order management and timely issue resolution. Collaborates with cross-functional teams across Tennant to meet customer requirements and delivery commitments. Maintains strong working relationships while managing assigned accounts. 

  
  

GENERAL RESPONSIBILITIES:     

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  Accurately process and manage orders and quotes for assigned Strategic Accounts, with a focus on equipment orders 

  
  

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  Provide customer support across multiple communication channels 

  
  

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  Coordinate customer master data, material control requests, and plant changes to support order entry 

  
  

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  Partner with sales, production, distribution centers, and logistics to meet delivery expectations 

  
  

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  Execute against unique customer requirements 

  
  

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  Process customer complaints and returns in a timely manner 

  
  

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  Develop and maintain “how-to-do-business” documentation 

  
  

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  Serve as a subject matter expert for assigned customer accounts 

  
  

REQUIRED EXPERIENCE & EDUCATION: 

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  High school diploma or equivalent, plus a minimum of two years of experience in a customer-facing role 

  
  

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  SAP experience preferred 

  
  

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  Demonstrated strong performance in current role 

  
  

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:   

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  Deliver a professional, customer-focused experience by proactively identifying and responding to internal and external customer needs 

  
  

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  Apply strong problem-solving skills and sound judgment to make effective decisions in a fast-paced, deadline-driven environment 

  
  

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  Prioritize and manage multiple tasks efficiently across systems while maintaining a high level of accuracy and attention to detail 

  
  

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  Maintain productivity and composure under pressure, ensuring tasks are completed thoroughly and on time 

  
  

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  Adapt quickly to changing priorities and demonstrate flexibility in a dynamic work environment 

  
  

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  Build and maintain effective working relationships across teams, including sales and distribution partners, through strong communication and collaboration 

  
  

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  Work both independently and as part of a team, taking initiative while effectively utilizing available resources and guidance 

  
  

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  Demonstrate reliability, professionalism, and accountability, including consistent attendance and appropriate handling of confidential information