Strategic Accounts Sales Coordinator

Strategic Accounts Sales Coordinator is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to maintain a comprehensive understanding of Ritchie Bros. systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience.

• Collaborate with internal and external stakeholders to ensure optimized customer experience.


• Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty


• Ensure all organizational and operational tasks are completed according to company standards.


• Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.


• Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.


• Resolve customer questions and concerns relating to solutions menu.


• Prepare contractual agreements between Ritchie Bros. and customers for products or services.


• Manage sensitive and confidential information.


• Facilitate insights, services, and transactional solutions.


• Identify internal business partners and act as a liaison for Strategic Accounts.


• Perform other duties as assigned.

• 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement


• Understanding of legally binding contractual language and terminology


• Advanced level understanding of MS Office and Adobe products:


• Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.


• Interpersonal skills to interface effectively with the necessary stakeholders.


• Capacity to analyze system ability to complete customer requests.


• Proactively identify areas of risk in project execution to management and escalate as appropriate.


• Work collaboratively with other team members from different disciplines and backgrounds.


• Excellence in professional verbal and written communication skills


• Import/export of data, mail merge


• Excel: basic formula creation, pivot tables, and v-lookup


• PowerPoint: creation of presentations


• Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management


• SharePoint: navigation and functionality


• Teams: chat functions, calls, & meetings


• Adobe: editing & digital signatures