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As a Strategic Customer Success Manager, you'll work with our most complex and high-impact customers. You'll go beyond day-to-day account management to understand each customer's business goals and build strategies that drive long-term success.
This role is ideal for someone who enjoys solving complex problems, influencing stakeholders, and creating meaningful business impact. The ideal candidate is highly organized, positive and energetic, thrives in a fast-paced environment, and has a passion for supporting organizations that serve young children and families.
Location Requirement: Candidates must live and reside in the Orlando, Florida area.
Travel Requirement: Ability to travel up to 40% to support customer relationships, meetings, conferences, and strategic initiatives.
What You'll Do
Own strategy and success plans for complex or high-impact accounts
Align customer goals with measurable outcomes and long-term value
Build relationships with senior stakeholders
Navigate ambiguity, competing priorities, and organizational complexity
Lead renewal and growth strategy for your accounts
Partner cross-functionally to deliver tailored solutions
Provide insights to internal teams based on customer needs
Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
Lead and coordinate customer projects from planning through execution to ensure successful outcomes
What Success Looks Like
Customers achieve meaningful business outcomes
Strong alignment across multiple stakeholders
Complex risks are navigated effectively
Growth opportunities are strategically developed
Customer initiatives are delivered on time and with high levels of satisfaction
What We're Looking For
5+ years in customer success, consulting, account management, or related field
Experience managing complex or high-value accounts
Strong strategic thinking and business acumen
Ability to influence stakeholders and drive decisions
Confidence operating in ambiguous situations
Exceptional organizational skills and attention to detail
Strong project management skills with the ability to manage multiple priorities and deadlines
Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred
Ability to travel up to 40%
Must reside in Central Florida
Positive, upbeat, enthusiastic attitude with a customer-first mindset
Excellent communication, relationship-building, and problem-solving skills
- Grab a Shovel – When things stall or get messy, we roll up our sleeves. We step in and get to work.
- Help Others Succeed – We create the conditions for others to win. We collaborate, coach, and lift each other and our learners up.
- Remove the Friction – If it's in the way, it doesn't stay. We clear the path for success.
- Play as One Team – This only works if we do it together. No turf. No silos.
- Transform What's Given – We treat constraints as fuel. Using what we have, we invent a better way forward.
- Build for the Learner – Learners are why we are here. We build like it matters - because it does.
- Generous time off policies, 11 public holidays & 1 floating holiday.
- Medical, Dental, and Vision Insurance Coverage
- 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
- Six weeks paid parental leave
- Free StraighterLine courses for you and your family members
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