Strategic Growth Executive

Summary

The Strategic Growth Executive is responsible for driving profitable revenue growth through a combination of strategic account management, new business development, consultative selling, and expansion of existing client relationships. This role owns a portfolio of strategic client relationships while creating and executing a pipeline development strategy focused on acquiring new clients and expanding SeaChange’s presence within existing accounts. The Strategic Growth Executive serves as a trusted advisor to clients and collaborates across Operations, Technology, and Customer Experience, to sell solutions that deliver measurable business outcomes.
 

Essential Job Functions, Duties, and Responsibilities 

• Develop and execute annual account growth and prospecting plans. 
• Build and maintain a qualified pipeline of new business opportunities. 
• Generate opportunities through networking, referrals, social selling, industry events, strategic partnerships, and outreach. 
• Achieve revenue, retention, profitability, and activity goals established by SeaChange. 
• Develop strategic account plans for assigned customers. 
• Identify and pursue cross-sell and upsell opportunities across Store, Campaign, and Flow solutions. 
• Lead discovery meetings, business reviews, facility tours, and executive presentations. 
• Evaluate customer processes and recommend solutions that improve outcomes and efficiency. 
• Manage the complete sales cycle including prospecting, qualification, proposal development, RFP responses, negotiations, contracting, and closing. 
• Maintain close interaction with current and prospective clients through meetings, phone calls, virtual meetings, and email communications. 
• Coordinate internal resources to develop pricing, solutions, timelines, and implementation plans. 
• Partner with Operations and Client Experience teams to ensure successful onboarding and account transitions. 
• Provide accurate forecasting, pipeline reporting, and CRM management. 
• Monitor market trends, competitor activity, and client business needs. 
• Develop and maintain executive-level relationships within client organizations. 
• Investigate and resolve customer concerns and escalations. 
• Support SeaChange culture and values while delivering exceptional client experiences. 
• Travel as needed for customer, prospect, and industry meetings. 
• Other duties as assigned. 

Performance Expectations

• Generate new revenue through new logos and strategic opportunities. 
• Retain and grow assigned client revenue. 
• Build and maintain an active, qualified pipeline. 
• Increase wallet share through multi-solution selling. 
• Demonstrate accurate forecasting and sales discipline. 

Required Skills and Qualifications

• Bachelor’s degree, associate degree, or equivalent combination of education and industry experience. 
• 5+ years of B2B sales, business development, or strategic account management experience. 
• Experience within print, direct mail, marketing services, healthcare communications, promotional products, fulfillment, logistics, or related industries. 
• Experience with HubSpot (or similar CRM tools), and MIS platforms. 
• Experience leading RFP and complex solution sales opportunities. 
• Demonstrated success in both new business development and organic account growth. 
• Ability to sell and present to stakeholders ranging from operational contacts to senior executives. 
• Strong consultative selling, negotiation, presentation, and relationship-building skills. 
• High degree of organization and ability to manage multiple priorities. 
• Experience using CRM technology and Microsoft Office products including Outlook, Excel, PowerPoint, and Word. 
• Ability and willingness to travel as required. 

Client-Sensitive Data and Responsibility 

This position requires or may require access to “Client-Sensitive” data, PHI/ePHI access or authorization. Mandatory security training as well as background, drug screen, credit check will be implemented.

Value Statement

As SeaChangers we will always act in a manner that reflects our core Values. We will handle our exchanges with each other and our clients in a way that represents SeaChange in a Positive and professional manner. Our communications, discussions and actions will be Respectful so that all participants feel heard and valued. We will be Innovative with new and fresh approaches as we collaborate with our clients and each other to create best processes and products, all the while understanding the need to be Nimble in accommodating project, client, supply and business need changes. We will be Trustworthy in our interactions and our commitments as we meet and exceed our client expectations in product delivery and service.