Strategic Relationship Manager, Multifamily - MSI

Why MSI? We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.

Bring on your challenges and let us show you how we build insurance better.

The Strategic Relationship Manager will report directly to the Head of Innovation & Growth and will be responsible for driving new business growth, expanding MSI’s presence in the multifamily market, and managing partner relationships. This role will focus on developing new distribution partnerships, deepening new and existing relationships and delivering a premium advisory experience. The successful candidate is a motivated sales professional who thrives in an external client-focused environment, can influence internal key stakeholders, and consistently delivers embedded insurance solutions that protect the assets of property managers, owner/operators, and tenants of their communities. Success is measured by consistent growth, exceptional partner experience, and disciplined sales execution.

Principal Responsibilities:

1. New Distribution Development

• Identify and prospect new distribution partners in the multifamily ecosystem
• Build executive-level relationships within PMS platforms, Software Platforms, agencies, and captives
• Lead end-to-end sales cycles from outreach through contracting and launch
• Develop tailored value propositions aligned to partner business models
• Coordinate with product, underwriting, and operations to structure scalable programs

2. Organic Growth & Expansion

• Manage and grow existing strategic partnerships
• Identify opportunities for:
• Cross-selling additional MSI products
• Expanding into new states
• Increasing adoption rates within contracted portfolios
• Migrating legacy programs to MSI solutions
• Drive revenue expansion through land-and-expand strategies
• Monitor performance metrics and proactively address adoption gaps

3. Cross-Functional Leadership

• Partner with Program Management, Client Success, Product, Compliance, and Operations to ensure smooth onboarding and state enablement
• Support marketing efforts including go-to-market launches and co-branded initiatives
• Provide feedback loops to program management, client success, and product based on field insights
• Maintain accurate pipeline reporting and forecasting

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