Role Description
The Strategy Specialist Assistant plays a crucial role in supporting the sales staff member (Strategy Specialist) within the law firm. This role involves administrative tasks, client interaction, appointment management, and contract sales. The assistant works closely with the Strategy Specialist to ensure smooth operations and assists in achieving sales targets.
Duties and Responsibilities
- Greet and assist clients, collecting necessary documents and fingerprints.
- Maintain a high level, client centered demeanor while handling client inquiries.
- Address client concerns and provide basic information about services offered.
Administrative Support:
- Manage and organize client documentation and files efficiently.
- Confirm appointments for the Strategy Specialist.
- Sales Support:
- Assist in selling contracts to clients under the guidance of the Strategy Specialist.
- Provide information about contract terms and benefits to potential clients.
- Follow up with prospective clients to support the sales process.
- Appointment Management:
- Coordinate and manage appointments for the Strategy Specialist.
- Ensure timely reminders and follow-up calls to confirm appointments.
- Cover appointments in the Strategy Specialist's absence, as needed.
Skills Required
- Prioritizing, time management, and organizational skills
- Maintaining strong client relationships to ensure future sales
- Highly motivated and target driven with a proven track record in sales
- Excellent presenting, negotiation, and communication skills
- The ability to connect with clients and discuss often difficult circumstances.
Key Performance Indicators:
Conversion Rates:
Monitoring the ratio of appointments taken to sales closed.
QA and Survey Scores:
Maintaining a high level of proficiency and meet quality goal
Education Requirements:
- A high school diploma or equivalent is typically required for this position.
- Additional education in business administration, sales, or a related field can be beneficial.
- Prior experience in administrative roles, customer service, or sales support is preferred.
- Proficiency in basic computer skills and office software (e.g., Microsoft Office suite).
- Excellent communication skills and a professional demeanor when interacting with clients.
At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.
Our Mission
Our mission has always been to serve our clients as if they were our own family.
Our Values
Relentless Defense
We tirelessly dedicate ourselves to protecting and fighting for the rights of our clients, facing any challenge with determination and sharpness.
Compassion
We care deeply about our clients, offering comprehensive and empathetic support, and advocating for them with compassion and empathy at all times.
Responsibility
We fulfill our obligations and promises to our clients, taking responsibility for our actions and decisions in an ethical and transparent manner.
Trustworthy Communication
We commit to maintaining clear, transparent, and accessible communication, actively listening and providing timely information to our clients.
Family Loyalty
We commit to maintaining unwavering loyalty and support towards our families, working together and defending their interests with dedication and commitment.
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