Strategy Specialist Assistant

Organization: Alonso & Alonso Attorneys at Law, PLLC

Reports to: Strategy Specialist Team Lead

Employment Type: Full-Time Job 

About Us
At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Essential Responsibilities and Duties

• Client Interaction: Greet clients, collect necessary documents and fingerprints, address inquiries, and provide information on services.

• Administrative Support: Organize client documentation, manage files, and confirm appointments for the Strategy Specialist.

• Sales Support: Assist in the sales process by explaining contract terms, benefits, and following up with prospective clients under the Strategy Specialist’s guidance.

• Appointment Management: Coordinate appointments, send reminders, and cover client meetings in the Strategy Specialist's absence.

Note: Essential functions may be modified as required to support business needs.

Required Qualifications

• High school diploma or equivalent.

• Bilingual in Spanish and English (required for effective client interaction).

• Communication Skills: Excellent verbal and written communication skills, especially when interacting with clients.

• Organizational Skills: Strong ability to manage time, prioritize tasks, and maintain accurate records.

• Customer Service: Skillful at fostering positive client relationships, supporting a client-centered experience.

• Sales Support Motivation: Highly motivated to assist in achieving sales goals with a strong track record in administrative or sales support.

• Empathy and Rapport: Ability to discuss sensitive topics with clients tactfully and professionally.

Preferred Qualifications

• Further education in business administration, sales, or related field.

• Previous experience in administrative roles, customer service, or sales support.

• Proficiency with Microsoft Office and office software.

Key Performance Indicators

• KPI 1: Conversion Rates

• Description: Track the ratio of appointments scheduled to sales closed.

• Target: Consistently support team goals by achieving high conversion rates.

• KPI 2: Quality Assurance (QA) and Survey Scores

• Description: Maintain a high proficiency level and meet quality goals in client interactions and administrative tasks.

• Target: Sustain QA and client satisfaction ratings above 90%.

Work Environment

• Full-Time

• On-site

• Collaborative, mission-driven culture with a fast-paced startup dynamic.

Benefits: 

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

• Mental health support

• Continuing education allowance

• Home office allowance

Application Process

You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso

Physical Demands:
The employee is regularly required to stand, walk, and use their hands to perform tasks. Some lifting of files (up to 10 pounds) may be necessary.

Equal Opportunity Employment Statement
Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.