Street Outreach Advisor Santa Clara County

Location: Hybrid - Field Based (Santa Clara County)
Employment Type: Full-Time
Hourly Pay Range: $24 – $27 per hour

About Pacific Health Group

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.

Overview 

Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports.

This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.

Key Responsibilities

Community Partnership Development

• Identify and prioritize community-based organizations across more than 100 categories within assigned local markets
• Build and maintain referral-generating partnerships that support access to ECM, Community Supports, Behavioral Health, Street Medicine, and CHW services
• Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals

Field Outreach

• Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach
• Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement
• Balance relationship building with consistent follow-through to support steady referral activity

Coordination and Documentation

• Accurately document outreach activity, referrals, and partnerships in CRM tools
• Coordinate with internal care teams to ensure referrals are tracked and closed-loop
• Share observations and insights from the field to inform outreach strategy and improvement

• Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work
• Comfort working independently in a fast-paced, community-facing environment
• Ability to manage outreach activity, relationships, and follow-through across multiple partners
• Strong organizational skills and comfort using mobile tools and CRM systems
• Valid driver’s license and ability to travel locally
• Willingness to work occasional evenings or weekends as needed
• Preferred familiarity with Medi-Cal, CalAIM, ECM, or Community Supports

Time Off & Leave

• 80 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement

Health & Wellness

• 90% employer-paid employee-only medical benefits
• 100% employer-paid employee-only vision and dental benefits
• Flexible spending account
• Short-term and long-term disability and AD&D coverage
• Employee assistance program

Financial & Professional

• 401(k) with Company Match
• Monthly Stipend
• Performance based incentives 
• Opportunities for professional development and internal growth

Culture & Perks

• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events

Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer

Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include:

• Submission of a completed internal application via our HRIS system
• A formal pre-screen with our recruiting team
• Completion of a skills assessment (if applicable to the position)
• Participation in a final interview with hiring leadership
• Receipt of a formal verbal offer from our authorized hiring team

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.