Student Financial Services Operations Coordinator

Description

Job Objective: The Operations Coordinator for the Office of Student Financial Services is an integral role. Key functions include administering the New York State Tuition Assistance Program, private loan processing, tax form processing, as well as regulatory compliance. 

Job Responsibilities:  

New York State Tuition Assistance Program (TAP) and State Grants (30%)

1. Management of the NYS Tuition Assistance Program (TAP) as well as all other state grants. Maintain necessary records and provide reporting needed to assure fiscal accountability for all NYS grant programs. 
2. Review consolidated rosters for Grant consideration by NYS applicants
3. Manage the APTS applications, selection process and certification

Federal Processes (30%)

1. Assisting Senior Operations Coordinator in processing disbursements twice a month for financial aid
2. Working in EdConnect/SAIG to import ISIR’s, Master Promissory Notes, Entrance Counseling and analyzing the contents
3. Fresh Start processing & monitoring
4. Federal Student Loan processing of loan defaults
5. Assisting Senior Operations Coordinator in student record retrieval for annual federal audit

Private Loan Processing (10%)

1. Accessing external site for eligible private loans for students
2. Certify student’s loan with their eligibility
3. Confirm amount of loan fits within student’s Cost of Attendance
4. Collaborate with Finance when funding comes in to ensure loan is received and placed in PowerFAIDS and PowerCampus correctly

1098T and TL11A Processing (10%)

1. Working in collaboration with the Executive Director of SFS and ITS to process 1098T: U.S. annual tax form for students that outline their qualified tuition & expenses and scholarships (Deadline January 30)
2. Maintaining separate email inbox and voicemail box
3. Processing TL11A: Canadian tax document listing Tuition and Fees for a given calendar year(Deadline February 28)
4. Processing and customer service of these required tax documents according to governmental regulations

Regulatory Compliance (20%) 

1. Assist in the development and maintenance of the policy and procedure manual 
2. Stays current on federal regulations with respect to loans, disbursements of federal funds, reconciling, cash management and processing of credit balances
3. Ensures effective operation of the area of responsibility within the Student Financial Services by developing and recommending policies, conducting program evaluation, adapting the systems to maximize efficiency, working collaboratively with colleagues, and performing duties as assigned by the executive director
4. Supports the University’s enrollment management plan by managing the area of responsibility in a manner consistent with the recruitment and retention goals
5. Contributes to the overall success of the Student Financial Services office by performing all other duties as assigned

Key Performance Measurements: 

• New York State Tuition Assistance Program and other state grants administered accurately and timely
• Private loan processing 
• Accurate and timely tax documents

Requirements

 Bachelor’s degree required. Detail oriented, with excellent computer abilities. Strong commitment to teamwork. Strong oral and written communication skills. Strong MS Office experience, specifically in excel. Accounting experience preferred. Knowledge and experience financial aid, PowerFAIDS software preferred. Self-motivated with strong problem solving skills.